APCCE 10: Administering Packaged Contact Center Enterprise (APCCE) Training in Clearwater
Enroll in or hire us to teach our APCCE 10: Administering Packaged Contact Center Enterprise (APCCE) class in Clearwater, Florida by calling us @303.377.6176. Like all HSG
classes, APCCE 10: Administering Packaged Contact Center Enterprise (APCCE) may be offered either onsite or via instructor led virtual training. Consider looking at our public training schedule to see if it
is scheduled: Public Training Classes
Provided there are enough attendees, APCCE 10: Administering Packaged Contact Center Enterprise (APCCE) may be taught at one of our local training facilities.
We offer private customized training for groups of 3 or more attendees.
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Course Description |
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Administering Packaged Contact Center Enterprise (APCCE) is a course
that provides students with an introduction and understanding of Cisco
Unified Contact Center Enterprise basics and
components.å� APCCE is an administration course
focusing on the day-to-day tasks needed to manage a Cisco deployed
Packaged Contact Center Enterprise environment.
Course Length: 5 Days
Course Tuition: $3490 (US) |
Prerequisites |
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Working knowledge of Contact Center Operations |
Course Outline |
Module 1: Introducing UCCE
Module 2: PCCE Terms and Additional Components
Module 3: PCCE Administration
Module 4: Accessing PCCE Tools
Module 5: PCCE Configuration and Scripting
Module 6: Agent Support Consideration
Module 7: Scripting with Microapps
Module 8: Reporting Considerations
Module 9: Precision Routing
Module 10: RONA
Module 11: Basic VXML Functionality
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