Instructor-led training

ICER: Implementing Cisco Emergency Responder Training in Johnston, Iowa

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What you'll learn

Implementing Cisco Emergency Responder (ICER) v9 is a 2 day course that provides students with best practice information on how to install, configure, operate and maintain Cisco Emergency Responder in a Cisco Unified Communications environment. Focusing on core administrative skills, you will learn to configure Cisco Unified Communications (CUCM) for integration with CER and to configure emergency response locations (ERLs) and emergency location identification numbers (ELINs) in CER to properly route enhanced 911 (E911) calls. You will also examine CER disaster recovery and user management.

Prerequisites

To fully benefit from this course, students should have the following prerequisite skills and knowledge: Understanding of Cisco Unified Communications Manager configuration and operation is required for this course

Course Outline

Understanding the Architecture for Emergency Calls
Introducing Cisco Emergency Responder
Cisco Emergency Responder
Cisco ER Deployment Models
What Happens When an Emergency Call Is Made
Cisco Unified Communications Manager Configuration for Cisco Emergency Responder
System Interactions During Emergency Calls
Configuring Cisco Unified Communications Manager Support Components
Integration of Cisco Emergency Responder with Cisco Unified Communications Manager
Cisco Emergency Responder Interfaces
Cisco Emergency Responder Administration Interfaces
Initial Configuration of Cisco Emergency Responder
Initial Cisco ER Configuration
Creating ERLs
Working with EnergyWise
Using Cisco Emergency Responder with Intrado V9-1-1 Services
Configuring Users and Role-Based System Access
Using the Cisco ER User Interface
Working with ALI Records
Understanding the Disaster Recovery System

Labs

Lab 1: Topology and Deployment
Lab 2: Cisco Unified Communications Manager Configuration
Lab 3: Configure IP Phones
Lab 4: Implement CUCM Configuration for CER Integration
Lab 5: Integrate CER Configuration for use with Unified Communications Manager
Lab 6: CER User Administration
Lab 7: CER Features
Lab 8: System Backups with the Disaster Recovery System

Training locations

ICER: Implementing Cisco Emergency Responder training across the U.S. and beyond.

We provide ICER: Implementing Cisco Emergency Responder training onsite and live online for organizations throughout the United States and internationally.

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or call 303.377.6176