HARTMANN software group

ITIL V4 Overview Training

We offer private customized training for groups of 3 or more attendees.
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Course Description

  
ITIL is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management (ITSM) by many public & private organizations. The aim of this course is to provide an overview and cover: The role of IT Service Management capabilities in digital transformation initiatives --- Value and value co-creation between the IT service provider and its customers --- Guiding principles that apply to all stakeholder relationships, all initiatives and in support of Continual Improvement activities --- The Four Dimensions of Service Management, used to ensure holistic service management --- The Service Value System approach to IT Service Management, and how the IT Management Practices enable service delivery --- IT Service Management's complementary fit with other popular IT best practices
Course Length: 1 Days
Course Tuition: $570 (US)

Training Locations

ITIL V4 Overview Training Elsewhere

Prerequisites
IT professionals interested in understanding the content and concepts of the latest ITIL 4, as well as understand the differences with previous ITIL versions

Course Outline

  
Topics:
 
- The origins and evolution of ITIL
 
- A few important concepts and definitions
 
- ITIL Service Value System
 
- The Four Dimensions of Service Management
 
- The ITIL Management Practices
 
- The major differences between ITIL versions
 
- Critical success factors in the implementation of ITIL best practices
 
- ITIL training / education and documentation

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