CCCEF: Cisco Contact Center Enterprise Fundamentals Training in Concord
Enroll in or hire us to teach our CCCEF: Cisco Contact Center Enterprise Fundamentals class in Concord, North Carolina by calling us @303.377.6176. Like all HSG
classes, CCCEF: Cisco Contact Center Enterprise Fundamentals may be offered either onsite or via instructor led virtual training. Consider looking at our public training schedule to see if it
is scheduled: Public Training Classes
Provided there are enough attendees, CCCEF: Cisco Contact Center Enterprise Fundamentals may be taught at one of our local training facilities.
We offer private customized training for groups of 3 or more attendees.
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Course Description |
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Through targeted instruction and a series of hands on labs, this course
will provide students with a fundamental understanding of Cisco Unified
Communications and Unified Contact Center Enterprise environment. It
introduces students to the basic role and operation of Unified
Communications Manager, ICM, CVP and Unity Connection (UC).
Course Length: 5 Days
Course Tuition: $3290 (US) |
Prerequisites |
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Basic understanding of contact center KPIs Basic knowledge of networking and components is helpful but not required Functional use of a Windows PC and multitasking |
Course Outline |
Module 1: Exploring Communications Manager and Unity Connection
Module 2: Exploring Unified Contact Center Enterprise (UCCE)
Module 3: Basic configuration and scripting for Agent Support
Module 4: Scripting for CVP
Module 5: Advanced Considerations
Appendix:Telephony 101 (From Semaphore to Subnets)
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