Instructor-led training
CTCOLLAB 1.0: Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) Training in Honolulu, Hawaii
Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network.
What you'll learn
Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 is a
five-day course that prepares the learner for troubleshooting Cisco
Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series
in a multisite voice and video network. The course teaches
troubleshooting methodology, triage, resources, tools, and fixes at the
integrated system or solution level for Cisco Collaboration Solutions.
It covers troubleshooting of Cisco Unified Communications Manager, VCS
Control and VCS Expressway, issues with Call Setup, issues with ILS,
Cisco Unified Communications Manager Mobility Features, Cisco
TelePresence Management Suite, and issues with Voice Quality and Media Resources.
Prerequisites
The knowledge and skills that a learner must have before attending this
course are as follows: Working knowledge of converged voice, video, and
data networks Working knowledge of the MGCP, SIP, and H.323 protocols
and their implementation on Cisco IOS gateways Ability to configure and
operate Cisco routers and switches Ability to configure and operate
Cisco Unified Communications Manager in a single-site and multisite environments
Course Outline
Module 1: Introduction to Troubleshooting Cisco Collaboration Systems Solutions
- Lesson 1: Identifying Cisco Collaboration Deployments
- Lesson 2: Using Troubleshooting Methodology
- Lesson 3: Using Troubleshooting and Monitoring Tools
Module 2: Cisco Unified Communications Manager Troubleshooting
- Lesson 1: Troubleshooting Common Gateway and Endpoint Registration Issues
- Lesson 2: Troubleshooting Cisco Unified Communications Manager Availability Issues
- Lesson 3: Troubleshooting Database Replication Issues
- Lesson 4: Troubleshooting LDAP Integration Issues
Module 3: Cisco VCS Troubleshooting
- Lesson 1: Troubleshooting Endpoint Registration Issues
- Lesson 2: Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
- Lesson 3: Troubleshooting Database Replication Issues
- Lesson 4: Troubleshooting LDAP Integration Issues
Module 4: Call Setup Issues
- Lesson 1: Describing Call Setup Issues and Causes
- Lesson 2: Troubleshooting On-Net Single-Site Calling Issues
- Lesson 3: Troubleshooting On-Net Multisite Calling Issues
- Lesson 4: Troubleshooting Off-Net Calling Issues
Module 5: ILS and GDPR Issues
- Lesson 1: Troubleshooting ILS and GDPR
Module 6: Cisco Unified Communications Manager Mobility Issues
- Lesson 1: Troubleshooting Device Mobility Issues
- Lesson 2: Troubleshooting Cisco Extension Mobility Issues
- Lesson 3: Troubleshooting Cisco Unified Mobility Issues
Module 7: Cisco TelePresence Management Suite Issues
- Lesson 1: Troubleshooting Cisco TMS Issues
Module 8: Voice Quality and Media Resources Issues
- Lesson 1: Troubleshooting MTP Issues
- Lesson 2: Troubleshooting Transcoder Issues
- Lesson 3: Troubleshooting Audio and Video Conferencing Issues
- Lesson 4: Troubleshooting Audio and Video Quality Issues
Labs:
- Guided Lab 1: Troubleshooting Gateway and Endpoint Registration Issues
- Guided Lab 2: Troubleshooting LDAP Integration Issues
- Guided Lab 3: Troubleshooting Endpoint Registration Issues
- Guided Lab 4: Troubleshooting LDAP Integration Issues
- Guided Lab 6: Troubleshooting On-Net Multisite Calling Issues
- Guided Lab 7: Troubleshooting Off-Net Calling Issues
- Guided Lab 8: Troubleshooting ILS and GPDR
- Guided Lab 9: Troubleshooting Device Mobility Issues
- Guided Lab 10: Troubleshooting Extension Mobility Issues
- Guided Lab 11: Troubleshooting Cisco Unified Mobility Issues
- Guided Lab 12: Troubleshooting Cisco TMS Issues
- Guided Lab 13: Troubleshoot Transcoder Issues
- Guided Lab 13: Troubleshoot Transcoder Issues
- Guided Lab 14: Troubleshooting Issues with Audio and Video Conferences
Training locations
CTCOLLAB 1.0: Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) training across the U.S. and beyond.
We provide CTCOLLAB 1.0: Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) training onsite and live online for organizations throughout the United States and internationally.
- Denver
- Atlanta
- Phoenix
- Boston
- Sacramento
- Austin
- Salt Lake City
- Raleigh
- Columbus
- Nashville
- Indianapolis
- Richmond
- and more
View all CTCOLLAB 1.0: Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) training locations
- Denver, Colorado
- Montgomery, Alabama
- Little Rock, Arkansas
- Atlanta, Georgia
- Juneau, Alaska
- Indianapolis, Indiana
- Honolulu, Hawaii
- Trenton, New Jersey
- Springfield, Illinois
- Providence, Rhode Island
- Boston, Massachusetts
- Phoenix, Arizona
- Sacramento, California
- Dover, Delaware
- Tallahassee, Florida
- Boise, Idaho
- Richmond, Virginia
- Des Moines, Iowa
- Topeka, Kansas
- Frankfort, Kentucky
- Baton Rouge, Louisiana
- Augusta, Maine
- Annapolis, Maryland
- Lansing, Michigan
- Saint Paul, Minnesota
- Jackson, Mississippi
- Jefferson City, Missouri
- Helena, Montana
- Lincoln, Nebraska
- Carson City, Nevada
- Concord, New Hampshire
- Santa Fe, New Mexico
- Albany, New York
- Raleigh, North Carolina
- Bismarck, North Dakota
- Columbus, Ohio
- Oklahoma City, Oklahoma
- Salem, Oregon
- Harrisburg, Pennsylvania
- Columbia, South Carolina
- Pierre, South Dakota
- Nashville, Tennessee
- Austin, Texas
- Salt Lake City, Utah
- Montpelier, Vermont
- Olympia, Washington
- Charleston, West Virginia
- Madison, Wisconsin
- Cheyenne, Wyoming
- Hartford, Connecticut
- Toronto, Canada
- Berlin, Germany
- Stockholm, Sweden
- London, United Kingdom
- Dublin, Ireland
Train your team with HSG
Private, instructor-led training customized for your organization.
- Onsite or live online delivery
- Customized curriculum
- Training for groups of 3 or more
- Flexible scheduling
- Experienced instructors
Questions? Call us at 303.377.6176
or email info@hartmannsoftware.com
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