Service Design: From Insight to Inspiration
Huge savings for students
Each student receives a 50% discount off of most books in the HSG Book Store. During class, please ask the instructor about purchase details.| List Price: | $49.99 |
| Price: | $25.00 |
| You Save: | $25.00 |
actical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
Rosenfeld Media