Lee's Summit , Missouri ITIL Training

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What is Design Thinking and How Does it Apply to HR?

[Jan, 28, 2020] |
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The Context Of Design Thinking And Its Application In Employee Skill Training

Design thinking is a crucial pillar in today’s problem-solving imperatives. In fact, it is being pursued as a unit course in various institutions across the globe, thus underlying its importance in aiding objective human thinking. It’s not a specific property for designers. Far from it, it has emerged as an innovative solution-seeking tool for all great inventors and innovators.

By description, it is a design methodology used for tackling complex problems that are virtually unknown or ill-defined, through a careful evaluation of the human needs involved, understandably restructuring the problem, by brainstorming to create many solutions, and by adopting a direct approach in testing and prototyping. It helps us come up with creative ways to solve nagging problems that stem from us and especially in the workplace setting.

The ‘overwhelmed/overburdened employee’ is a common term in HR offices across many organizations in the world. Employees are faced with a huge challenge in regards to coping with fast-paced technological and office changes in the working environment. This had led to a massive stagnation in productivity, prompting HR heads to look for new ways to reduce their employees’ stress and workload.

While evaluating many options, this model of thinking has posed as a helpful tool for HR managers when dealing with their vexed employees. IT training, in particular, has helped shape the productive realms of many companies out there.

Let’s explore how this thinking domain can be used to plan employee skill training:

Empathize

If you want to show concern for your employees, first empathize with their situation. Seek to understand the needs of the employees deeply, what they lack, what they need, and the challenges that they are likely facing. This will act as the basis of plotting the problem and working on the next phase of solving it.

You can collect data in this phase through empathy maps and journey maps. In the latter, you endeavor to steadily track the day-to-day activities and tasks of employees. This is achieved through observations or structured interviews. In turn, it aids in elevating the thinking process.

Through empathy maps, you ponder on collected findings and synthesize them keenly. Here, you seek to establish how an employee is thinking, their feelings, and insights into the probable root cause of the problem.

Define the Problem

After a comprehensive analysis of the collected data; the problem definition phase should follow. The idea here is to locate the underlying root of the problem concisely. HR should seek to utilize an analysis framework to help address problems affecting the holistic being of all employees. Therefore, each issue would require a list of underlying causes: lack of motivation, lack of knowledge/understanding, or just lack of skill.

Once the root cause(s) are clearly defined, a clear problem statement should be drawn up alongside performance goals that are firmly based on actual drivers.

Think Solely About Employee-Based Solutions (iterative learning)

Conventionally, customers are at the heart of every organization’s dealings. They inspire and drive the company’s objectives because they are crucial in profit making. However, employees have greatly suffered while working ‘behind the scenes.’ Such situations have led to employees feeling discontent and work under immense pressure, which inevitably leads to underperformance. To avoid this, the experimental learning concept can be utilized by HR offices to engage employees more by creating solutions that directly suit the situations they encounter daily.

Here, trainers are removed as the center of focus. An iterative ‘reflection’ cycle is established to tap continuous employee feedback in a bid to sharpen their skills. This method helps employees adapt to new technology through a well established IT consulting network. In the long run, employees don’t forget how they handled a particular problem, and this effectively raises a firm’s productivity.

Support Employee Tasks with Simple Technology (Ideate)

The simplest way to support employee-working experience is by not sidelining them unprepared with changing technology processes. As an HR Manager, fully engage your employees when transitioning to new tech by making use of effective training or consulting services. Specific training needs can be assessed and addressed within the organization or with a third party industry expert.

According to Deloitte’s 2016 Global Human Capital Trends Report, design thinking was isolated as crucial in crafting the employee experience. 79% of those interviewed identified it as imperative. However, almost a similar percentage agreed that a lot of compliance programs and training are still based on outdated modes of meetings and processes.

The report also recommended the need to put necessary consideration on employees through proper IT training for far colossal efficiency. One way to make this work is by drawing a connected roadmap of skills and information needed at certain work intervals. Shedding off overwhelming and irrelevant amounts of data for new employees is vital in retaining their concentration and output. What’s more, a customizable app can help employees undertake appropriate tasks at the specified time, thus resulting in higher revenue for the long term.

Implementing an Intuitive Tech Learning Approach (Ideate)

The basis of this argument is that not every employee is the same. All of them are differently gifted and shouldn’t be forced to use one inflexible technology or system that doesn’t cater to their individual needs in a buzzing work environment. This mode of critical thinking brings to life personas such that fictive employees representing a defined group of external employees are drawn up. In this set-up, the personas should be able to learn and work efficiently within their own small environment while quickly utilizing their own skill set and the required information to make things work.

An HR manager can replicate this working scenario through the use of role-plays. This can be achieved by conducting short-term soft skills training sessions to sharpen their ability to handle similar situations. In the case of new technology, video-replays on how to use it in a one-on-one customer scenario can help relieve the pressure and spur the employee to be more productive.

Prototype and Testing

Here, the HR Manager should run a couple of tests to ensure whether the desired model of skill training is working. One way to get started is by crafting a simple prototype of the technology required, probably as a single module to establish its viability.

The new technology should be vigorously tested during prototyping to pinpoint any leaks, disjoints, or performance issues. Structured walkthroughs can be implemented to help employees navigate the solution through proper IT training sessions.

What’s more, HR should conduct sessions to get the employees’ views, emotions, or feelings regarding the new solution. In case of any cause for concern, the prototype should be improved until it meets the intermediate needs of its users.

Iterations are also a common occurrence in this phase. Refinements and alterations are curved out to make sure that the final thing suits every employee in some understandable capacity.

Wrapping Up

Design thinking is crucial in any organizational setting in making sure that employees sync properly with the technology in place. This will go a long way in improving their productivity.

Google Email and Scanning Scam

[Mar, 23, 2017] |
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Like me, I believe most people go about their business never to give a serious thought about their assumed private correspondence when using Gmail to email friends, colleagues and business associates. As it turns out, your daily banter may not be so private after all. A recent article in Fortune Magazine, “Judge Rejects Google Deal Over Email Scanning” caught my attention and an immediate thought dominated my curiosity…Google email and scanning scam.

In essence, the article describes Googles’ agreement to change the way it scans incoming messages so that it no longer reads emails while they are in transit, but only when they are in someone's inbox! So, what exactly does that mean? Judge Koh, a San Francisco federal judge, said she's not so sure about that. Her ruling claims the settlement does not provide an adequate technical explanation of Google's workaround, which involves scanning in-transit emails for security purposes, and then later parsing them for advertising data. The judge also proposed a legal settlement to pay $2.2 million to lawyers, but nothing to consumers.

My interest in this story is not so much about the proposed settlements or the specific details about how Google or any of the web giants settle claims based on vague legal language. It is however, more about the naiveté of myself and perhaps many others that never question how the email scanning process really works. I wonder, do most of us really care that Gmail uses contents of our mail to display targeted ads?

Photo Editor

[Oct, 24, 2012] |
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One of the most recent additions to the iPhone is the Photo Editor, directly in the iPhone. Added in the update that came from Apple over the summer, this new photo editor brings efficiency, and simplicity to photo editing, right in your phone. If you have a photo that you just took a moment ago of you with your friends, and you want to edit some features before posting it on a social networking site, it becomes simpler with this new addition, right in the Photos Application.

Open up the Photos application, and tap on a picture you would like to edit. Once your picture comes up, tap in the top right on the button named “Edit.” A user interface that deals with editing will show up, and you are ready to rock and roll. First off, many times we take pictures at weird angles, we take them sideways, upside down, to the right, to the left, and our phone doesn’t recognize them. In the bottom left, you will see an arrow that is pointing counter clockwise; this is the button that you want to press if you want to flip your picture around to the correct orientation. Keep in mind that this flips counter clockwise, and it doesn’t matter if you pass the orientation that you wanted. Just keep flipping!

Next up is the simple enhance tool. Sometimes colors get drowned out if we don’t have the right lighting in our pictures, and makes the photo look dull, and dreary. You don’t want your colors to look dull and dreary while you are celebrating your trip to New York and seeing Times Square! Tapping on the button that looks similar to a magic wand, your picture will begin to look brighter and fuller. With the tap of a button, the iPhone detects what points in the picture is, as we said earlier, “dull, and dreary” and enhances those colors to their predicted colors, if the light was in the correct intensity. However, if you are dissatisfied with the outcome of the enhance tool, if your picture is not handled well by the phone, you are able to tap on the wand again, and remove your auto enhance.

In the rare case of red eye in your picture, the new photo editor has a solution. Moreover, a one-tap solution. With a simple tap on the red eye correction tool, between the crop tool, and the auto-enhance tool, you bring up a screen where you are now able to tap anywhere on your photo where red eye exists, and remove it. As simple as that. Remember when you had to do crazy dragging, selection, and odd stunts to remove red eye? Not any more.

Tech Life in Missouri

Missouri, known as the â€œShow Me Stateâ€, has a growing science and biotechnology field. One of the largest gene companies, in the U.S. Monsanto, is based in St. Louis. The higher education system is governed by the Missouri Department of Education and includes 13 four-year universities and 20 two-year colleges.

Simplicity before generality, use before reuse. Kevlin Henney

other Learning Options

Software developers near Lee's Summit have ample opportunities to meet like minded techie individuals, collaborate and expend their career choices by participating in Meet-Up Groups. The following is a list of Technology Groups in the area.

PHP Developers - ST. Louis · Interactive Developers of St. Louis · STLJS ·

Fortune 500 and 1000 companies in Missouri that offer opportunities for IT Infrastructure Library developers

Company Name	City	Industry	Secondary Industry
Patriot Coal Corporation	Saint Louis	Agriculture and Mining	Mining and Quarrying
Solutia Inc.	Saint Louis	Manufacturing	Chemicals and Petrochemicals
Monsanto Company	Saint Louis	Agriculture and Mining	Agriculture and Mining Other
Kansas City Power and Light Company	Kansas City	Energy and Utilities	Gas and Electric Utilities
The Laclede Group, Inc.	Saint Louis	Energy and Utilities	Gas and Electric Utilities
Peabody Energy Corporation	Saint Louis	Agriculture and Mining	Mining and Quarrying
Emerson Electric Company	Saint Louis	Manufacturing	Tools, Hardware and Light Machinery
Energizer Holdings, Inc.	Saint Louis	Manufacturing	Manufacturing Other
Centene Corporation	Saint Louis	Healthcare, Pharmaceuticals and Biotech	Healthcare, Pharmaceuticals, and Biotech Other
Express Scripts	Saint Louis	Healthcare, Pharmaceuticals and Biotech	Pharmaceuticals
Reinsurance Group of America, Incorporated	Chesterfield	Financial Services	Insurance and Risk Management
Ameren Corporation	Saint Louis	Energy and Utilities	Gas and Electric Utilities
DST Systems, Inc.	Kansas City	Computers and Electronics	Networking Equipment and Systems
Inergy, L.P.	Kansas City	Energy and Utilities	Alternative Energy Sources
Leggett and Platt, Incorporated	Carthage	Manufacturing	Furniture Manufacturing
Cerner Corporation	Kansas City	Software and Internet	Software
O'Reilly Automotive, Inc.	Springfield	Retail	Automobile Parts Stores
AMC Theatres	Kansas City	Media and Entertainment	Motion Picture Exhibitors
Sigma-Aldrich Corporation	Saint Louis	Manufacturing	Chemicals and Petrochemicals
HandR Block	Kansas City	Financial Services	Securities Agents and Brokers
Graybar Services, Inc.	Saint Louis	Wholesale and Distribution	Wholesale and Distribution Other
Edward Jones	Saint Louis	Financial Services	Personal Financial Planning and Private Banking
Arch Coal, Inc.	Saint Louis	Energy and Utilities	Alternative Energy Sources
Brown Shoe Company, Inc.	Saint Louis	Retail	Clothing and Shoes Stores
Ralcorp Holdings, Inc.	Saint Louis	Manufacturing	Food and Dairy Product Manufacturing and Packaging

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the hartmann software group advantage

why take IT Infrastructure Library Training with the hartmann software group?

A successful career as a software developer or other IT professional requires a solid understanding of software development processes, design patterns, enterprise application architectures, web services, security, networking and much more. The progression from novice to expert can be a daunting endeavor; this is especially true when traversing the learning curve without expert guidance. A common experience is that too much time and money is wasted on a career plan or application due to misinformation.

The Hartmann Software Group understands these issues and addresses them and others during any training engagement. Although no IT educational institution can guarantee career or application development success, HSG can get you closer to your goals at a far faster rate than self paced learning and, arguably, than the competition. Here are the reasons why we are so successful at teaching:

Learn from the experts.
1. We have provided software development and other IT related training to many major corporations in Missouri since 2002.
2. Our educators have years of consulting and training experience; moreover, we require each trainer to have cross-discipline expertise i.e. be Java and .NET experts so that you get a broad understanding of how industry wide experts work and think.
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