ITIL V4 Overview Training in Manhattan, Kansas

ITIL is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management (ITSM) by many public & private organizations. The aim of this course is to provide an overview and cover: The role of IT Service Management capabilities in digital transformation initiatives --- Value and value co-creation between the IT service provider and its customers --- Guiding principles that apply to all stakeholder relationships, all initiatives and in support of Continual Improvement activities --- The Four Dimensions of Service Management, used to ensure holistic service management --- The Service Value System approach to IT Service Management, and how the IT Management Practices enable service delivery --- IT Service Management's complementary fit with other popular IT best practices