ITIL V4 Overview Training
|
We offer private customized training for groups of 3 or more attendees.
|
||
Course Description |
||
| ITIL is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management (ITSM) by many public & private organizations.
The aim of this course is to provide an overview and cover: The role of IT Service Management capabilities in digital transformation initiatives ---
Value and value co-creation between the IT service provider and its customers ---
Guiding principles that apply to all stakeholder relationships, all initiatives and in support of Continual Improvement activities ---
The Four Dimensions of Service Management, used to ensure holistic service management ---
The Service Value System approach to IT Service Management, and how the IT Management Practices enable service delivery ---
IT Service Management's complementary fit with other popular IT best practices
Course Length: 1 Days
Course Tuition: $570 (US) |
||
Prerequisites |
|
| IT professionals interested in understanding the content and concepts of the latest ITIL 4, as well as understand the differences with previous ITIL versions | |
Course Outline |
|
Topics:
- The origins and evolution of ITIL
- A few important concepts and definitions
- ITIL Service Value System
- The Four Dimensions of Service Management
- The ITIL Management Practices
- The major differences between ITIL versions
- Critical success factors in the implementation of ITIL best practices
- ITIL training / education and documentation
|
Course Directory [training on all levels]
Technical Training Courses
Software engineer/architect, System Admin ... Welcome!
- .NET Classes
- Agile/Scrum Classes
- Ajax Classes
- Android and iPhone Programming Classes
- Blaze Advisor Classes
- C Programming Classes
- C# Programming Classes
- C++ Programming Classes
- Cisco Classes
- Cloud Classes
- CompTIA Classes
- Crystal Reports Classes
- Design Patterns Classes
- DevOps Classes
- Foundations of Web Design & Web Authoring Classes
- Git, Jira, Wicket, Gradle, Tableau Classes
- IBM Classes
- Java Programming Classes
- JBoss Administration Classes
- JUnit, TDD, CPTC, Web Penetration Classes
- Linux Unix Classes
- Machine Learning Classes
- Microsoft Classes
- Microsoft Development Classes
- Microsoft SQL Server Classes
- Microsoft Team Foundation Server Classes
- Microsoft Windows Server Classes
- Oracle, MySQL, Cassandra, Hadoop Database Classes
- Perl Programming Classes
- Python Programming Classes
- Ruby Programming Classes
- Security Classes
- SharePoint Classes
- SOA Classes
- Tcl, Awk, Bash, Shell Classes
- UML Classes
- VMWare Classes
- Web Development Classes
- Web Services Classes
- Weblogic Administration Classes
- XML Classes
Business Training Courses
Project Managers, Business Analysts, Paralegals ... Welcome!
Upcoming Classes
Gain insight and ideas from students with different perspectives and experiences.
- Linux Fundaments GL120
9 December, 2024 - 13 December, 2024 - VMware vSphere 8.0 with ESXi and vCenter
9 December, 2024 - 13 December, 2024 - RED HAT ENTERPRISE LINUX AUTOMATION WITH ANSIBLE
2 December, 2024 - 5 December, 2024 - VMware vSphere 8.0 Boot Camp
9 December, 2024 - 13 December, 2024 - Introduction to C++ for Absolute Beginners
16 December, 2024 - 17 December, 2024 - See our complete public course listing
Interesting Reads Take a class with us and receive a book of your choosing for 50% off MSRP.
