Design thinking is a crucial pillar in today’s problem-solving imperatives. In fact, it is being pursued as a unit course in various institutions across the globe, thus underlying its importance in aiding objective human thinking. It’s not a specific property for designers. Far from it, it has emerged as an innovative solution-seeking tool for all great inventors and innovators.

By description, it is a design methodology used for tackling complex problems that are virtually unknown or ill-defined, through a careful evaluation of the human needs involved, understandably restructuring the problem, by brainstorming to create many solutions, and by adopting a direct approach in testing and prototyping. It helps us come up with creative ways to solve nagging problems that stem from us and especially in the workplace setting.

The ‘overwhelmed/overburdened employee’ is a common term in HR offices across many organizations in the world. Employees are faced with a huge challenge in regards to coping with fast-paced technological and office changes in the working environment. This had led to a massive stagnation in productivity, prompting HR heads to look for new ways to reduce their employees’ stress and workload.

While evaluating many options, this model of thinking has posed as a helpful tool for HR managers when dealing with their vexed employees. IT training, in particular, has helped shape the productive realms of many companies out there.

Let’s explore how this thinking domain can be used to plan employee skill training:

Empathize

If you want to show concern for your employees, first empathize with their situation. Seek to understand the needs of the employees deeply, what they lack, what they need, and the challenges that they are likely facing. This will act as the basis of plotting the problem and working on the next phase of solving it.

You can collect data in this phase through empathy maps and journey maps. In the latter, you endeavor to steadily track the day-to-day activities and tasks of employees. This is achieved through observations or structured interviews. In turn, it aids in elevating the thinking process.

Through empathy maps, you ponder on collected findings and synthesize them keenly. Here, you seek to establish how an employee is thinking, their feelings, and insights into the probable root cause of the problem.

Define the Problem

After a comprehensive analysis of the collected data; the problem definition phase should follow. The idea here is to locate the underlying root of the problem concisely. HR should seek to utilize an analysis framework to help address problems affecting the holistic being of all employees. Therefore, each issue would require a list of underlying causes: lack of motivation, lack of knowledge/understanding, or just lack of skill.

Once the root cause(s) are clearly defined, a clear problem statement should be drawn up alongside performance goals that are firmly based on actual drivers.

Think Solely About Employee-Based Solutions (iterative learning)

Conventionally, customers are at the heart of every organization’s dealings. They inspire and drive the company’s objectives because they are crucial in profit making. However, employees have greatly suffered while working ‘behind the scenes.’ Such situations have led to employees feeling discontent and work under immense pressure, which inevitably leads to underperformance. To avoid this, the experimental learning concept can be utilized by HR offices to engage employees more by creating solutions that directly suit the situations they encounter daily.

Here, trainers are removed as the center of focus. An iterative ‘reflection’ cycle is established to tap continuous employee feedback in a bid to sharpen their skills. This method helps employees adapt to new technology through a well established IT consulting network. In the long run, employees don’t forget how they handled a particular problem, and this effectively raises a firm’s productivity.

Support Employee Tasks with Simple Technology (Ideate)

The simplest way to support employee-working experience is by not sidelining them unprepared with changing technology processes. As an HR Manager, fully engage your employees when transitioning to new tech by making use of effective training or consulting services. Specific training needs can be assessed and addressed within the organization or with a third party industry expert.

According to Deloitte’s 2016 Global Human Capital Trends Report, design thinking was isolated as crucial in crafting the employee experience. 79% of those interviewed identified it as imperative. However, almost a similar percentage agreed that a lot of compliance programs and training are still based on outdated modes of meetings and processes.

The report also recommended the need to put necessary consideration on employees through proper IT training for far colossal efficiency. One way to make this work is by drawing a connected roadmap of skills and information needed at certain work intervals. Shedding off overwhelming and irrelevant amounts of data for new employees is vital in retaining their concentration and output. What’s more, a customizable app can help employees undertake appropriate tasks at the specified time, thus resulting in higher revenue for the long term.

Implementing an Intuitive Tech Learning Approach (Ideate)

The basis of this argument is that not every employee is the same. All of them are differently gifted and shouldn’t be forced to use one inflexible technology or system that doesn’t cater to their individual needs in a buzzing work environment. This mode of critical thinking brings to life personas such that fictive employees representing a defined group of external employees are drawn up. In this set-up, the personas should be able to learn and work efficiently within their own small environment while quickly utilizing their own skill set and the required information to make things work.

An HR manager can replicate this working scenario through the use of role-plays. This can be achieved by conducting short-term soft skills training sessions to sharpen their ability to handle similar situations. In the case of new technology, video-replays on how to use it in a one-on-one customer scenario can help relieve the pressure and spur the employee to be more productive.

Prototype and Testing

Here, the HR Manager should run a couple of tests to ensure whether the desired model of skill training is working. One way to get started is by crafting a simple prototype of the technology required, probably as a single module to establish its viability.

The new technology should be vigorously tested during prototyping to pinpoint any leaks, disjoints, or performance issues. Structured walkthroughs can be implemented to help employees navigate the solution through proper IT training sessions.

What’s more, HR should conduct sessions to get the employees’ views, emotions, or feelings regarding the new solution. In case of any cause for concern, the prototype should be improved until it meets the intermediate needs of its users.

Iterations are also a common occurrence in this phase. Refinements and alterations are curved out to make sure that the final thing suits every employee in some understandable capacity.

Wrapping Up

Design thinking is crucial in any organizational setting in making sure that employees sync properly with the technology in place. This will go a long way in improving their productivity.

Micro-Management - Under the Guise of Agile

[May, 21, 2019] |
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Being treated like a twelve year old at work by a Tasmanian-devil-manager and not sure what to do about it? It is simply a well-known fact that no one likes to be micro managed. Not only do they not like to be micro managed, but tend to quit for this very reason. Unfortunately the percentage of people leaving their jobs for this reason is higher that you would imagine. Recently, an employee retention report conducted by TINYpulse, an employee engagement firm, surveyed 400 full-time U.S. employees concluded that, "supervisors can make or break employee retention."

As companies mature, their ability to manage can be significant to their bottom line as employee morale, high staff turnover and the cost of training new employees can easily reduce productivity and consequently client satisfaction. In many cases, there is a thin line between effective managing and micro managing practices. Most managers avoid micro managing their employees. However, a decent percentage of them have yet to find effective ways to get the most of their co-workers. They trap themselves by disempowering people's ability to do their work when they hover over them and create an unpleasant working environment. This behavior may come in the form of incessant emailing, everything having to be done a certain way (their way), desk hovering, and a need to control every part of an enterprise, no matter how small.

Superimpose the micro manager into the popular practice of Agile-SCRUM methodology and you can imagine the creative ways they can monitor everything in a team, situation, or place. Although, not always a bad thing, excessive control, can lead to burnout of managers and teams alike. As predicted, agile project management has become increasingly popular in the last couple of decades in project planning, particularly in software development. Agile methodology when put into practice, especially in IT, can mean releasing faster functional software than with the traditional development methods. When done right, it enables users to get some of the business benefits of the new software faster as well as enabling the software team to get rapid feedback on the software's scope and direction.

Despite its advantages, most organizations have not been able to go “all agile” at once. Rather, some experiment with their own interpretation of agile when transitioning. A purist approach for instance, can lead to an unnecessarily high agile project failure, especially for those that rely on tight controls, rigid structures and cost-benefit analysis. As an example, a premature and rather rapid replacement of traditional development without fully understating the implications of the changeover process or job roles within the project results in failure for many organizations.

iPhone-Siri

[Oct, 27, 2012] |
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One of the most anticipated features that came on the iPhone 4S was a new thing called: Siri. Zooming out before concentrating on Siri, mobile assistants were the new rage. Beforehand, people were fascinated by the cloud, and how you could store your files in the Internet and retrieve it from anywhere. You could store your file at home, and get it at your workplace to make a presentation. However, next came virtual assistants. When you’re in the car, it’s hard to send text messages. It’s hard to call people. It’s hard to set reminders that just popped into your head onto your phone. Thus, came the virtual assistant: a new way to be able to talk to your phone to be able to do what you want it to do, and in this case, text message, or call people, and many other features. Apple jumped onto the bandwagon with the iPhone 4S and came out with the new feature: Siri, a virtual assistant that is tailored to assist you in your endeavours by your diction.

Getting started with Siri

To get Siri in the first place, you need an iPhone 4S; although you may have the latest updates on your iPhone 4 or earlier, having an iPhone 4S means you have the hardware that is required to run Siri on your phone. Therefore, if you are interested in using Siri, check into getting an iPhone 4S, as they are getting cheaper every single day.

Why the McDonald's Approach to Computer Learning Doesn't Work

[Apr, 19, 2013] |
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No matter what type of business you’re in, boosting your bottom line is always in the back of your mind. In a rough economy, it can be tempting to focus too much on pulling in more money and not enough on containing it from within.

That’s right, containing it. You have the potential to lose hundreds of thousands of dollars every year right under your nose from something as simple as lack of or ineffective computer training.

How much do the employees you have working for you right now really understand about technology? How good is your IT tech department? Technology changes faster than a blink of an eye and oftentimes, businesses struggle to keep their top employees trained.

With millions of dollars being lost to Internet espionage, file corruption and other computer crimes, staying on top of changes is essential. Recently, online learning centers have been emerging as the go-to method for quick and inexpensive learning. Unfortunately, this type of computer learning isn’t always the best solution.

Tech Life in Florida

Software developers in Florida, have reasonably great opportunities for development positions in Fortune 1000 companies scattered throughout the state. In town and in reach, Floridians have access to corporate headquarters for Citrix Systems, Tech Data Corporation, the SFN Group, and the Harris Corporation just to name a few.

The knowledge of all things is possible Leonardo da Vinci

other Learning Options

Software developers near Hollywood have ample opportunities to meet like minded techie individuals, collaborate and expend their career choices by participating in Meet-Up Groups. The following is a list of Technology Groups in the area.

Southwest Florida GNU/Linux Users Group · Jacksonville Drupal User Group · South Florida Linux Meetup Group ·

Fortune 500 and 1000 companies in Florida that offer opportunities for Security developers

Company Name	City	Industry	Secondary Industry
Lender Processing Services, Inc. (LPS)	Jacksonville	Software and Internet	Data Analytics, Management and Storage
World Fuel Services Corporation	Miami	Energy and Utilities	Gasoline and Oil Refineries
SEACOR Holdings Inc.	Fort Lauderdale	Transportation and Storage	Marine and Inland Shipping
MasTec, Inc.	Miami	Business Services	Security Services
Health Management Associates, Inc.	Naples	Healthcare, Pharmaceuticals and Biotech	Hospitals
B/E Aerospace, Inc.	Wellington	Manufacturing	Aerospace and Defense
Roper Industries, Inc.	Sarasota	Manufacturing	Manufacturing Other
AutoNation	Fort Lauderdale	Retail	Automobile Dealers
Watsco, Inc.	Miami	Wholesale and Distribution	Wholesale and Distribution Other
SFN Group	Fort Lauderdale	Business Services	HR and Recruiting Services
Tupperware Corporation	Orlando	Manufacturing	Plastics and Rubber Manufacturing
AirTran Holdings, Inc.	Orlando	Travel, Recreation and Leisure	Passenger Airlines
WellCare Health Plans, Inc.	Tampa	Healthcare, Pharmaceuticals and Biotech	Healthcare, Pharmaceuticals, and Biotech Other
Lennar Corporation	Miami	Real Estate and Construction	Real Estate Agents and Appraisers
HSN, Inc.	Saint Petersburg	Retail	Retail Other
Certegy	Saint Petersburg	Business Services	Business Services Other
Raymond James Financial, Inc.	Saint Petersburg	Financial Services	Trust, Fiduciary, and Custody Activities
Winn-Dixie Stores, Inc.	Jacksonville	Retail	Grocery and Specialty Food Stores
Jabil Circuit, Inc.	Saint Petersburg	Computers and Electronics	Semiconductor and Microchip Manufacturing
CSX Corporation	Jacksonville	Transportation and Storage	Freight Hauling (Rail and Truck)
Fidelity National Financial, Inc.	Jacksonville	Financial Services	Insurance and Risk Management
Tech Data Corporation	Clearwater	Consumer Services	Automotive Repair & Maintenance
TECO Energy, Inc.	Tampa	Manufacturing	Chemicals and Petrochemicals
Lincare Holdings Inc	Clearwater	Healthcare, Pharmaceuticals and Biotech	Medical Supplies and Equipment
Chico's FAS Inc.	Fort Myers	Retail	Clothing and Shoes Stores
Burger King Corporation LLC	Miami	Retail	Restaurants and Bars
Publix Super Markets, Inc.	Lakeland	Retail	Grocery and Specialty Food Stores
Florida Power and Light Company	Juno Beach	Energy and Utilities	Gas and Electric Utilities
Ryder System, Inc.	Miami	Transportation and Storage	Freight Hauling (Rail and Truck)
Citrix Systems, Inc.	Fort Lauderdale	Software and Internet	Software and Internet Other
Harris Corporation	Melbourne	Telecommunications	Wireless and Mobile
Office Depot, Inc.	Boca Raton	Computers and Electronics	Audio, Video and Photography
Landstar System, Inc.	Jacksonville	Transportation and Storage	Freight Hauling (Rail and Truck)
Darden Restaurants, Inc.	Orlando	Retail	Restaurants and Bars
PSS World Medical, Inc.	Jacksonville	Healthcare, Pharmaceuticals and Biotech	Medical Supplies and Equipment

training details locations, tags and why hsg

the hartmann software group advantage

why take Security Training with the hartmann software group?

A successful career as a software developer or other IT professional requires a solid understanding of software development processes, design patterns, enterprise application architectures, web services, security, networking and much more. The progression from novice to expert can be a daunting endeavor; this is especially true when traversing the learning curve without expert guidance. A common experience is that too much time and money is wasted on a career plan or application due to misinformation.

The Hartmann Software Group understands these issues and addresses them and others during any training engagement. Although no IT educational institution can guarantee career or application development success, HSG can get you closer to your goals at a far faster rate than self paced learning and, arguably, than the competition. Here are the reasons why we are so successful at teaching:

Learn from the experts.
1. We have provided software development and other IT related training to many major corporations in Florida since 2002.
2. Our educators have years of consulting and training experience; moreover, we require each trainer to have cross-discipline expertise i.e. be Java and .NET experts so that you get a broad understanding of how industry wide experts work and think.
Discover tips and tricks about Security programming
Get your questions answered by easy to follow, organized Security experts
Get up to speed with vital Security programming tools
Save on travel expenses by learning right from your desk or home office. Enroll in an online instructor led class. Nearly all of our classes are offered in this way.
Prepare to hit the ground running for a new job or a new position
See the big picture and have the instructor fill in the gaps
We teach with sophisticated learning tools and provide excellent supporting course material
Books and course material are provided in advance
Get a book of your choice from the HSG Store as a gift from us when you register for a class
Gain a lot of practical skills in a short amount of time
We teach what we know…software
We care…

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Security Training Classes in Hollywood, Florida

Learn Security in Hollywood, Florida and surrounding areas via our hands-on, expert led courses. All of our classes either are offered on an onsite, online or public instructor led basis. Here is a list of our current Security related training offerings in Hollywood, Florida: Security Training

Security Training Catalog

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Getting started with Siri

Tech Life in Florida

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Interesting Reads Take a class with us and receive a book of your choosing for 50% off MSRP.