IT Job Roles and Responsibilities Explained

by HSG on Apr 30, 2019 in
Let's face it, IT roles have evolved and are no longer meant for the IT department alone. Most departments tend to have a technical person that can help make sense of data. These days, businesses encourage data democratization, meaning that everyone in the business is responsible for the information that the organization receives. Departments no longer have to wait for data to pass through IT before they receive it. The departments get information as it comes. Then, they make decisions based on that data. 

IT Job Roles and Responsibilities

1. Project Manager

A project manager, in this case, is someone that plays a managerial role in a company’s project. In fact, this is one of the most important IT job roles. The manager is responsible for his or her team. He or she makes sure that deadlines are met, and the project proceeds as planned. It mainly includes planning, design, initiation, monitoring, execution, and control. 


2. IT Director

In most cases, the term director is associated with big positions in a company, and is often associated with a board role. As one of the top IT job roles, the IT director is responsible for planning, managing and executing the core-infrastructure of a company. The primary role of the IT director is to oversee all the technology operations within the firm. The director then evaluates what his or her team does to make sure that the activities are in line with firm’s main objectives. On top of that, the IT director makes sure that all departments have their technology needs met by his or her team. 

3. IT Manager

The rank of an IT manager is definitely lower than that of a director, however, the role is still very crucial for any IT department. Every IT department has staff members that are meant to deliver results at the end of the day. The IT manager supervises most of the workers in the IT department. He or she is in charge of motivating them and making sure that they do what they are supposed to do. The IT manager’s roles include monitoring, planning, coaching, disciplining employees, and counseling.

4. Software Engineer

This position can also be referred to as a software architect, system engineer or application programmer. The main work typically involves creating and programming system-level software such as database systems, operating systems, and embedded systems. Their primary role is to ensure that they understand how both software and hardware work and to use them appropriately. However, the responsibilities don’t stop there. The software engineer is also required to interact with both colleagues and clients to explain which system or solution is going to be more suitable for use. 

5. Systems Analyst

A systems analyst can also be called a solutions specialist, product specialist or a systems engineer. Their primary work mainly involves identifying, analyzing, and coming up with new information systems that will provide a viable solution. This is mostly done as a response to the requests of customers or just for the business. They also have to make sure that they determine the costs and total time required to bring the information systems into effect. 

6. Helpdesk Support

There are times when your team could encounter system problems. Perhaps, a piece of hardware or software has malfunctioned. You need helpdesk support to deal with such issues. This is a professional that knows about common computer problems. Without them, business operations could stall because an employee can be stranded, and there’s no one to help. 

7. Network Designer

As much as helpdesk support can solve most IT problems, there are other issues that they can’t solve. You may experience system shutdowns or slow internet. In that case, you need an expert in maintaining communication systems. These professionals will also be responsible for setting up cyber security systems for the organization. 


IT involves many job roles and responsibilities that all work hand-in-hand to deliver results. As you begin your business, you should know about these roles so that you can know which ones are going to be the most suitable for your firm. 
Teaching You Tools to Become Empowered
To build a successful business and career, you must always keep up with changes in the IT Marketplace. AWS, Office 365, LinkedIn, Sales Force, SEO, Social Media are just a few examples of where knowledge is a huge factor for success.
Training with HSG addresses your knowledge gaps and provides you with the requisite tools to outpace the competition.

other blog entries

Course Directory [training on all levels]

Upcoming Classes
Gain insight and ideas from students with different perspectives and experiences.

Interesting Reads Take a class with us and receive a book of your choosing for 50% off MSRP.

did you know? HSG is one of the foremost training companies in the United States

Information Technology Training that enables companies to build better applications and expertly manage the software development process.

Our courses focus on two areas: the most current and critical object-oriented and component based tools, technologies and languages; and the fundamentals of effective development methodology. Our programs are designed to deliver technology essentials while improving development staff productivity.

Personalized courses for unique business and technology needs

An experienced trainer and faculty member will identify the client's individual training requirements, then adapt and tailor the course appropriately. Our custom training solutions reduce time, risk and cost while keeping development teams motivated. The Hartmann Software Group's faculty consists of veteran software engineers, some of whom currently teach at several Colorado Universities. Our faculty's wealth of knowledge combined with their continued real world consulting experience enables us to produce more effective training programs to ensure our clients receive the highest quality and most relevant instruction available. Instruction is available at client locations or at various training facilities located in the metropolitan Denver area.

Upcoming Classes

consulting services we do what we know ... write software

Design and Development
Application lifecycle management
We generate use cases, UML documentation, architect the system, create an object model, iteratively develop the system, unit and system test and modularize where necessary. These types of engagements are typically longterm and, almost always, incorporate a variety of software technologies.
If you are in need of expertise but only require the assistance of one or two engineers, the Hartmann Software Group can be of help. Instead of procuring talent by way of a placement agency who is likely to contact us, come to the Hartmann Software Group directly. You may realize some savings.
Mentor
The best way to learn is by doing.

The coaching program integrates our course instruction with hands on software development practices. By employing XP (Extreme Programming) techniques, we teach students as follows:

Configure and integrate the needed development tools

MOntitor each students progress and offer feedback, perspective and alternatives when needed.

Establish an Action plan to yield a set of deliverables in order to guarantee productive learning.

Establish an Commit to a deliverable time line.

Hold each student accountable to a standard that is comparable to that of an engineer/project manager with at least one year's experience in the field.

These coaching cycles typically last 2-4 weeks in duration.

Provide Expertise
Services for your business growth.
With the introduction of smart devices, e-marketplaces, electronic forms, SEO practices, big data, virtual office environments, media streaming and so much more, there is hardly a business whose livelihood is not, in some way, dependent upon the inclusion of such software functionality into its online presence, work environment and product offerings. Such inclusion often presents a complex array of challenges that are far beyond the expertise of the business as it demands an understanding of technological options, modular decomposition, backend systems integration and web services. Most importantly, the business requires IT talent and expertise; this is where the Hartmann Software Group shines. To that end, here is an overview of some of the services that we offer:

Business Rule isolation and integration for large scale systems using Blaze Advisor

Develop Java, .NET, Perl, Python, TCL and C++ related technologies for Web, Telephony, Transactional i.e. financial and a variety of other considerations.

Windows and Unix/Linux System Administration.

Application Server Administration, in particular, Weblogic, Oracle and JBoss.

Desperate application communication by way of Web Services (SOAP & Restful), RMI, EJBs, Sockets, HTTP, FTP and a number of other protocols.

Graphics Rich application development work i.e. fat clients and/or Web Clients to include graphic design

Performance improvement through code rewrites, code interpreter enhancements, inline and native code compilations and system alterations.

Mentoring of IT and Business Teams for quick and guaranteed expertise transfer.

Architect both small and large software development systems to include: Data Dictionaries, UML Diagrams, Software & Systems Selections and more