How Can Managers Work More Efficiently with IT?

Would you rather work under someone who is an excellent developer but lacks people skills or leadership capabilities - or for someone that has excellent people skills, communicates well, and is a great leader but has limited understanding of productive coding practices? That’s not to say that the choice is one or the other but in many professional situations it does.

Managing an IT staff comes with numerous challenges, especially if the manager has no previous experience with the coding necessary for completing the project. Managing a business and IT's execution of tasks vary greatly in required skill sets, but it's important to find a cohesive and cooperative middle ground in order to see a project to its end. To fully grasp the intricacies of IT's involvement in the project at hand, managers can do the following to help further their efforts.

Get a basic understanding of coding and technical practices necessary for the project at hand by taking the time to research and practice enough to get a grip on the concept. This will allow managers insight on what their IT folks are really working on daily. Expertise in a programming language is not required, only an overview of the stuff that matters, i.e. understanding the concept of OOP (Object Oriented Programming.) Having this knowledge cannot be overlooked and will gain respect among multiple spectrums in the organization.

A project manager acts as the primary link between business and technical teams. A project manager is responsible for maintaining the project schedule, developing project estimates, working with external teams and tracking project issues. The project manager belongs to either the technical team or the project management office (PMO). The project manager works with business teams, technical teams, business counterparts, testing resources, vendors and infrastructure teams.

A project manager is often challenged with diagonally opposite views from the business side and technical side. A project manager’s success depends on balancing the needs and emotions of both sides.

Understanding the Requirements
A project manager must familiarize with the project’s requirements as defined by the business or product managers. This will help you understand the business vision behind the project. You will need this knowledge while negotiating with the technical teams.

Understanding the Technical Landscape
A project manager must also understand the technical systems, resource skills and infrastructure capabilities available for the project. Business teams come up with expectations that are sometimes beyond the capabilities of the technology team. It is the responsibility of the project manager to understand the technical capabilities available to the project.

Walkthrough of Business Requirements
This is a critical step in the project delivery process. The project manager must invite members from the business team, technical team, testing team, infrastructure team and vendors. The project manager must encourage the various stakeholders to ask questions about the requirements. Any prototypes available must be demonstrated in this meeting. The project manager must find answers to all questions resulting from the requirements walkthrough. The project manager must get the final version of the requirements approved by all stakeholders.

Managing Conflicts in Timelines and Budgets
All project managers will face the conflicts arising from shortened timelines and limited budgets. Business teams typically demand many features that are nearly impossible to deliver within short timeframes. The project manager must work with business and technical teams to prioritize the requirements. If the project is executed in a product development organization, then the project manager could utilize agile methodologies to deliver projects incrementally. In this case, the project manager may be required to act as a scrum master to facilitate scrum meetings between various stakeholders.

The Art of Saying “No”
As a project manager, you may be forced to say “no” to demands from both business and technology teams. However, it is important to create a win-win situation for all parties when you are faced with conflicting demands. You can work with the stakeholders individually before bringing all parties together. Most stakeholders prefer to work together. The success of a project manager depends on how effectively he or she can bring out the best in everyone, driving everyone towards a common goal.

Finally, the job of a project manager is not to satisfy the demands from all corners. The project manager must identify the essential deliverables that will meet the business needs, with a solid understanding of what is possible within the limits of technology.

Related:

Smart Project Management: Best Practices of Good Managers

Is Agism an Issue in IT?

A business rule is the basic unit of rule processing in a Business Rule Management System (BRMS) and, as such, requires a fundamental understanding. Rules consist of a set of actions and a set of conditions whereby actions are the consequences of each condition statement being satisfied or true. With rare exception, conditions test the property values of objects taken from an object model which itself is gleaned from a Data Dictionary and UML diagrams. See my article on Data Dictionaries for a better understanding on this subject matter.

A simple rule takes the form:

if condition(s)

then actions.

An alternative form includes an else statement where alternate actions are executed in the event that the conditions in the if statement are not satisfied:

if condition(s)

then actions

else alternate_actions

It is not considered a best prectice to write rules via nested if-then-else statements as they tend to be difficult to understand, hard to maintain and even harder to extend as the depth of these statements increases; in other words, adding if statements within a then clause makes it especially hard to determine which if statement was executed when looking at a bucket of rules. Moreoever, how can we determine whether the if or the else statement was satisfied without having to read the rule itself. Rules such as these are often organized into simple rule statements and provided with a name so that when reviewing rule execution logs one can determine which rule fired and not worry about whether the if or else statement was satisfied. Another limitation of this type of rule processing is that it does not take full advantage of rule inferencing and may have a negative performance impact on the Rete engine execution. Take a class with HSG and find out why.

Rule Conditions

Learning SQL development can seem like an overwhelming task at first. However, mastering just a few key points will help ease your way through 80 percent of the day-to-day challenges when writing stored procedures and solving common problems. Here are three important SQL development factors to keep in mind:

Outer Joins
One of the most crucial things to understand in SQL server are joins. Joins are a way to retrieve data from two or more tables based on logical relationships between them. Joins dictate how Microsoft SQL Server ought to use data from one table to select the rows in another table.

In my experience inner joins are intuitive while outer joins can present additional hours of grief by overlooking associations in the other table(s). The outer join is the key to answering questions about what the database does not have. For example, if you need to make a query to display all the students who are without report-cards, you’ll need a left join to get all students coupled with a “where clause” to return the ones who have nulls for their report card table columns in the results.

Many talented Java script programmers have muddled through the SQL Server by deficient coding around the inner join. As a result, their queries can take five hours to run, whereas, properly written left joins, can take only two seconds to run.

Aggregation
Grouping results comes up in SQL a lot more than you might think. Knowing how to write a query when answering questions such as, “What’s the average grade for each teacher’s student list?” is invaluable. This kind of question cannot be answered with a single table or solely by joins.  You’ll often find you need to use joins in conjunction with group by statements. Always write the raw query first and then look at the results. Next, you have to figure out the best way to group them, rewrite your select clause and add a group by clause in the end.

Digging Through Data
I find this is the most lacking skill in many programmers. In fact, many otherwise-talented programmers holding Master’s Degrees fail to get jobs because they couldn’t analyze rows of data objectively during interviews. It’s just something that’s not taught but is crucial to get under you belt. Why? Eventually, some query is not going to perform as you may expect. And, the only way to find discrepancies is to look at rows of data, identify what join isn’t finding a match or where bad data is throwing things into chaos. Get familiar with how joins actually work, even if you have to manually walk through the logic of a large stored procedure’s tree of joins. It’s boring and time-consuming but absolutely necessary.

Take the time to master the core skills that will make you a successful SQL Programmer and avoid queries that run for five hours!