ITIL Service Design Training in Chemnitz, Germany
We offer private customized training for groups of 3 or more attendees.
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Course Description |
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This five-day Live Instructor-Led course provides you with an intense
and focused exploration of the new and updated topics in ITIL from the
point of view of the owner of a process or set of activities. The course
is intended for those who work within a Service Design (SD) environment
and require a deeper understanding of the underlying concepts, processes
and activities involved and associated management responsibilities and
how they may be used to enhance overall service quality and service
provision. Exam Voucher Included
Course Length: 5 Days
Course Tuition: $1,690 (US) |
Prerequisites |
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CIOs, CTOs, Managers, Supervisory Staff Team Leaders, Designers, Architects, Planners, IT Consultants, IT Audit Managers and IT Security Managers. Candidates looking to achieve credit towards the coveted ITIL Expert designation Prerequisites The candidate must hold (photocopy required) one of the following: v3 ITIL Foundation Certificate, or v2-v3 Foundation Bridge Certificate It is also strongly recommended that the candidate have 2-4 years of professional experience within Service Management as well as defined experience in at least one of the SD processes. |
Course Outline |
Introduction |
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