ITIL Managing Across the Lifecycle Training in Dortmund, Germany
We offer private customized training for groups of 3 or more attendees.
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Course Description |
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This five-day Live Instructor Led Online course completes the ITIL
Capability and Lifecycle qualification programs, and leads to the ITIL
Expert qualification. This course brings together the full meaning of a
Lifecycle approach to Service Management. The focus of this course is
the on the business, management, and supervisory objectives, purposes,
processes, functions and activities of the Lifecycle. Process/function
interactions and interdependencies crucial to the successful completion
of MALC. Exam Voucher Included.
Course Length: 5 Days
Course Tuition: $2,690 (US) |
Prerequisites |
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The target audience for this course includes those who require a business and management level understanding of the ITIL v3 core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization. Specific roles include Professionals, Business Managers, and Business Process Owners. The candidate must hold (photocopy required) one of the following: v3 ITIL Foundation Certificate, or v2-v3 Foundation Bridge Certificate Candidates must have a minimum of 17 points (2 points for Foundation and 15 additional points from the Capability and/or Lifecycle courses). Proof required prior to course attendance. The candidate should also have at least 2-4 years experience working within a Service Management capacity. |
Course Outline |
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