HARTMANN software group

ITIL Service Design Training

We offer private customized training for groups of 3 or more attendees.
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Course Description

  
This five-day Live Instructor-Led course provides you with an intense and focused exploration of the new and updated topics in ITIL from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Design (SD) environment and require a deeper understanding of the underlying concepts, processes and activities involved and associated management responsibilities and how they may be used to enhance overall service quality and service provision. Exam Voucher Included
Course Length: 5 Days
Course Tuition: $1,690 (US)

Prerequisites
CIOs, CTOs, Managers, Supervisory Staff Team Leaders, Designers, Architects, Planners, IT Consultants, IT Audit Managers and IT Security Managers. Candidates looking to achieve credit towards the coveted ITIL Expert designation Prerequisites The candidate must hold (photocopy required) one of the following: v3 ITIL Foundation Certificate, or v2-v3 Foundation Bridge Certificate It is also strongly recommended that the candidate have 2-4 years of professional experience within Service Management as well as defined experience in at least one of the SD processes.

Course Outline

  

Introduction

    Purpose and goals
    Scope of Service Design
    Doing it right the first time
    Designing new and changed service
    How Service Design creates business value

Service Design Principles

    Identifying Service Requirements
    Design Activities
    Design Aspects
    Service Design Package (SDP)
    Designing Technology Architectures
    Designing Processes

Service Design Processes

    Service Catalogue Management
    Service Level Management
    Capacity Management
    Availability Management
    Service Continuity Management
    Information Security Management
    Supplier Management

Organizing Service Design

    Roles appropriate within Service Design and Service Design-focused processes
    Defining Service Design responsibilities
    Aligning information security with business security
    Managing suppliers to ensure quality and value for money

Exploring Technology and Implementation

    Considerations
    Requirements Engineering: requirement types, activities and techniques
    Data and Information Management activities
    Techniques within Application Management
    Investigating Service Design requirements
    Technology considerations for Service Des
 

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