ITIL Service Design Training in Stockholm, Sweden

Enroll in or hire us to teach our ITIL Service Design class in Stockholm, Sweden by calling us @303.377.6176. Like all HSG classes, ITIL Service Design may be offered either onsite or via instructor led virtual training. Consider looking at our public training schedule to see if it is scheduled: Public Training Classes
Provided there are enough attendees, ITIL Service Design may be taught at one of our local training facilities.
We offer private customized training for groups of 3 or more attendees.

Course Description

This five-day Live Instructor-Led course provides you with an intense and focused exploration of the new and updated topics in ITIL from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Design (SD) environment and require a deeper understanding of the underlying concepts, processes and activities involved and associated management responsibilities and how they may be used to enhance overall service quality and service provision. Exam Voucher Included
Course Length: 5 Days
Course Tuition: $1,690 (US)


CIOs, CTOs, Managers, Supervisory Staff Team Leaders, Designers, Architects, Planners, IT Consultants, IT Audit Managers and IT Security Managers. Candidates looking to achieve credit towards the coveted ITIL Expert designation Prerequisites The candidate must hold (photocopy required) one of the following: v3 ITIL Foundation Certificate, or v2-v3 Foundation Bridge Certificate It is also strongly recommended that the candidate have 2-4 years of professional experience within Service Management as well as defined experience in at least one of the SD processes.

Course Outline



    Purpose and goals
    Scope of Service Design
    Doing it right the first time
    Designing new and changed service
    How Service Design creates business value

Service Design Principles

    Identifying Service Requirements
    Design Activities
    Design Aspects
    Service Design Package (SDP)
    Designing Technology Architectures
    Designing Processes

Service Design Processes

    Service Catalogue Management
    Service Level Management
    Capacity Management
    Availability Management
    Service Continuity Management
    Information Security Management
    Supplier Management

Organizing Service Design

    Roles appropriate within Service Design and Service Design-focused processes
    Defining Service Design responsibilities
    Aligning information security with business security
    Managing suppliers to ensure quality and value for money

Exploring Technology and Implementation

    Requirements Engineering: requirement types, activities and techniques
    Data and Information Management activities
    Techniques within Application Management
    Investigating Service Design requirements
    Technology considerations for Service Des

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