HARTMANN software group

ITIL Service Strategy Training in Normal

Enroll in or hire us to teach our ITIL Service Strategy class in Normal, Illinois by calling us @303.377.6176. Like all HSG classes, ITIL Service Strategy may be offered either onsite or via instructor led virtual training. Consider looking at our public training schedule to see if it is scheduled: Public Training Classes
Provided there are enough attendees, ITIL Service Strategy may be taught at one of our local training facilities.
We offer private customized training for groups of 3 or more attendees.
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Course Description

  
This five-day Live Instructor-Led course provides you with an intense and focused exploration of the new and updated topics in ITIL from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Strategy (SS) environment and require a deeper understanding of the underlying concepts, processes and activities involved and associated management responsibilities and how they may be used to enhance overall service quality and service provision. Exam Voucher Included.
Course Length: 5 Days
Course Tuition: $1,690 (US)

Prerequisites
CIOs, CTOs, Managers, Supervisory Staff Team Leaders, Designers, Architects, Planners, IT Consultants, IT Audit Managers and IT Security Managers. Candidates looking to achieve credit towards the coveted ITIL Expert designation

Course Outline

  



Introduction

    Service Strategy Principles
    Service Strategy and the overall ITIL Lifecycle

Defining “Service” and Market Spaces

    What is a ‘Service’?
    What is a market space?
    Customer Outcome Decision Models
    Asset-based and utility-based service strategies

Basic Service Strategy Principles

    Influencing the performance of SS processes in the plan, build, test and implementation activities Service Strategy Processes

Managerial and supervisory aspects of SS processes (Financial Management, Demand Management, Service Portfolio Management)

    Roles and responsibilities
    Information management requirements,
    Challenges, critical success factors and risks within each of the processes.

Organizing Service Strategy

    Role and the responsibilities of each of the activities and their input to all lifecycle phases

Exploring Technology and Implementation

    Considerations: Role of technology

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