ITIL Continual Service Improvement Training in Quebec, Canada
We offer private customized training for groups of 3 or more attendees.
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Course Description |
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This 3day course immerses students in the improvement efforts and
outcomes with Service Strategy, Design, Transition and Operations.
Successful implementation of CSI best practices enables IT departments
to create and maintain value for customers through better design,
introduction and operation of services. Students will learn how to plan,
implement and optimize the Continual Service Improvement processes and
gain the skills required to take the ITIL Intermediate Qualification:
Continual Service Improvement Certification Exam.
Course Length: 3 Days
Course Tuition: $1,690 (US) |
Prerequisites |
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Individuals who have an ITIL Foundation Certificate and want to pursue the intermediate and advanced level ITIL certifications. IT Managers, IT Professionals, Service Desk Managers, and IT business process owners. |
Course Outline |
Introduction and Overview: Goals and scope of CSI |
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