Introduction

    Purpose and goals
    Scope of Service Design
    Doing it right the first time
    Designing new and changed service
    How Service Design creates business value

Service Design Principles

    Identifying Service Requirements
    Design Activities
    Design Aspects
    Service Design Package (SDP)
    Designing Technology Architectures
    Designing Processes

Service Design Processes

    Service Catalogue Management
    Service Level Management
    Capacity Management
    Availability Management
    Service Continuity Management
    Information Security Management
    Supplier Management

Organizing Service Design

    Roles appropriate within Service Design and Service Design-focused processes
    Defining Service Design responsibilities
    Aligning information security with business security
    Managing suppliers to ensure quality and value for money

Exploring Technology and Implementation

    Considerations
    Requirements Engineering: requirement types, activities and techniques
    Data and Information Management activities
    Techniques within Application Management
    Investigating Service Design requirements
    Technology considerations for Service Des