ITIL Service Operation Training in Vancouver, Canada
We offer private customized training for groups of 3 or more attendees.
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Course Description |
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This five-day Live Instructor-Led course provides you with an intense
and focused exploration of the new and updated topics in ITIL from the
point of view of the owner of a process or set of activities. The course
is intended for those who work within a Service Operation (SO)
environment and require a deeper understanding of the underlying
concepts, processes/functions and activities involved and management
responsibilities and how they may be used to enhance overall service
quality and service provision. Exam Voucher Included.
Course Length: 5 Days
Course Tuition: $1,690 (US) |
Prerequisites |
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CIOs, CTOs, Managers, Supervisory Staff Team Leaders, Designers, Architects, Planners, IT Consultants, IT Audit Managers and IT Security Managers. Candidates looking to achieve credit towards the coveted ITIL Expert designation Prerequisites: The candidate must hold (photocopy required) one of the following: v3 ITIL Foundation Certificate, or v2-v3 Foundation Bridge Certificate It is also strongly recommended that the candidate have 2-4 years of professional experience within Service Management as well as defined experience in at least one of the SO processes. Certification |
Course Outline |
Introduction |
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