ITIL V4 Overview Training
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We offer private customized training for groups of 3 or more attendees.
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Course Description |
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| ITIL is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management (ITSM) by many public & private organizations.
The aim of this course is to provide an overview and cover: The role of IT Service Management capabilities in digital transformation initiatives ---
Value and value co-creation between the IT service provider and its customers ---
Guiding principles that apply to all stakeholder relationships, all initiatives and in support of Continual Improvement activities ---
The Four Dimensions of Service Management, used to ensure holistic service management ---
The Service Value System approach to IT Service Management, and how the IT Management Practices enable service delivery ---
IT Service Management's complementary fit with other popular IT best practices
Course Length: 1 Days
Course Tuition: $570 (US) |
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Prerequisites |
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| IT professionals interested in understanding the content and concepts of the latest ITIL 4, as well as understand the differences with previous ITIL versions | |
Course Outline |
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Topics:
- The origins and evolution of ITIL
- A few important concepts and definitions
- ITIL Service Value System
- The Four Dimensions of Service Management
- The ITIL Management Practices
- The major differences between ITIL versions
- Critical success factors in the implementation of ITIL best practices
- ITIL training / education and documentation
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