ITIL V4 Overview Training

We offer private customized training for groups of 3 or more attendees.

Course Description

ITIL is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management (ITSM) by many public & private organizations. The aim of this course is to provide an overview and cover: The role of IT Service Management capabilities in digital transformation initiatives --- Value and value co-creation between the IT service provider and its customers --- Guiding principles that apply to all stakeholder relationships, all initiatives and in support of Continual Improvement activities --- The Four Dimensions of Service Management, used to ensure holistic service management --- The Service Value System approach to IT Service Management, and how the IT Management Practices enable service delivery --- IT Service Management's complementary fit with other popular IT best practices
Course Length: 1 Days
Course Tuition: $570 (US)


IT professionals interested in understanding the content and concepts of the latest ITIL 4, as well as understand the differences with previous ITIL versions

Course Outline

- The origins and evolution of ITIL
- A few important concepts and definitions
- ITIL Service Value System
- The Four Dimensions of Service Management
- The ITIL Management Practices
- The major differences between ITIL versions
- Critical success factors in the implementation of ITIL best practices
- ITIL training / education and documentation

Course Directory [training on all levels]

Upcoming Classes
Gain insight and ideas from students with different perspectives and experiences.

Interesting Reads Take a class with us and receive a book of your choosing for 50% off MSRP.