UCCX 10.6: Deploying Cisco Unified Contact Center Express (UCCX) Training in Brockton
Enroll in or hire us to teach our UCCX 10.6: Deploying Cisco Unified Contact Center Express (UCCX) class in Brockton, Massachusetts by calling us @303.377.6176. Like all HSG
classes, UCCX 10.6: Deploying Cisco Unified Contact Center Express (UCCX) may be offered either onsite or via instructor led virtual training. Consider looking at our public training schedule to see if it
is scheduled: Public Training Classes
Provided there are enough attendees, UCCX 10.6: Deploying Cisco Unified Contact Center Express (UCCX) may be taught at one of our local training facilities.
We offer private customized training for groups of 3 or more attendees.
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Course Description |
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This course, Deploying Cisco Unified Contact Center Express (UCCX) v10.6
provides the student with hands-on experience and knowledge of tasks
typically performed during contact center deployment. This includes the
deployment of Cisco Unified Contact Center Express and Cisco Unified IP
Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP
IVR) as contact center solutions. Tasks include planning, installation,
and configuration, scripting, and troubleshooting
Course Length: 5 Days
Course Tuition: $3290 (US) |
Prerequisites |
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To fully benefit from this course, students should have the following prerequisite skills and knowledge: Internetworking Fundamentals Basic IP telephony concepts Cisco Unified Communications Manager Cisco IP phones, Cisco IP Communicator Contact Center operation |
Course Outline |
Module 1: Cisco Unified CCX Product Overview
Module 2: Cisco Unified CCX Installation and Configuration
Module 3: Cisco Unified CCX Scripting
Module 4: Cisco Unified CCX ACD Operations
Module 5: Cisco Unified Contact Center Express Premium Functions
Module 6: Deploying UCCX v10.6 Functions
Module 7: UCCX Reports
Module 8: Cisco Unified CCX Maintenance
Labs:
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