AAUCMF 10.5: Advanced Administration of UC Manager and Features Training

We offer private customized training for groups of 3 or more attendees.

Course Description

Advanced Administration for Unified Communications Manager and Features 9.x (AAUCMF) is a 5-day instructor led course that is intended for experienced unified communications administrators who need in-depth knowledge of Cisco Unified Communications Manager advanced features, services, and troubleshooting. This course is intended to be a follow-on course to ACUCM+AUC, and combines elements from off-the-shelf courses CVOICE, ICOMM, CIPT 2 and TVOICE as well as additional material developed exclusively by Sunset Learning Institute. The class utilizes Cisco Unified Communications Manager 9.x, and will employ the North American Numbering Plan (NANP). Both SCCP and SIP phones are implemented, as well as both H.323 and SIP gateways.
Course Length: 5 Days
Course Tuition: $3290 (US)


To fully benefit from this course, students should have the following prerequisite skills and knowledge: CCNA Voice or equivalent knowledge ACUCM+AUC and additional field experience

Course Outline


Module 1

  • Module 1: Unified Communications Review
  • Module 2: Dial Plan Architecture
  • Module 3: Intersite and Intercluster Calling Architecture and Features
  • Module 4: Mobility
  • Module 5: Tools & Troubleshooting

Module 2 Labs

  • Lab 2-1: Implementing Site-Specific Device Pools
  • Lab 2-2: Building SCCP and SIP Phones using a Universal Device Template (New in 9.0)
  • Lab 2-3: Implementing Basic Multisite Connections
  • Lab 2-6: Configuring Inbound Calling in a Multisite Environment
  • Lab 2-7: Implementing SCCP and SIP SRST

Module 3 Labs:

  • Lab 3-1: Implementing CAC and AAR
  • Lab 3-2: Implementing Media Resources
  • Lab 3-3: Configuring Hunting with Native Call Queuing (New in CUCM 9.0)
  • Lab 3-4: Configure Intercluster Dialing over a SIP Intercluster Trunk
  • Lab 3-5: Configure Intercluster Enhanced Locations-Based Call Admission Control
  • Lab 3-6: Implementing Tail-End Hopoff (TEHO)

Module 4 Labs:

  • Configure LDAP Integration
  • Implementing Extension Mobility
  • Implementing Extension Mobility Cross-Cluster
  • Implementing Unified Mobility
  • Implementing Device Mobility

Module 5 Labs:

  • BAT Tips and Tricks
  • Planning for Firmware Upgrades
  • Reading RTMT Trace Files
  • Reading GW debugs (H.323 and SIP) and relating to RTMT Trace Files

Optional Additional Labs:

  • Implementing Extension Mobility Cross Cluster (EMCC)
  • Reporting using the Call Detail Record Analysis and Reporting Tool (CAR)

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