ACUCM w/AUC : Administering Cisco Unified Communications Manager and Unity Connection Training in Union City
Enroll in or hire us to teach our ACUCM w/AUC : Administering Cisco Unified Communications Manager and
Unity Connection class in Union City, California by calling us @303.377.6176. Like all HSG
classes, ACUCM w/AUC : Administering Cisco Unified Communications Manager and
Unity Connection may be offered either onsite or via instructor led virtual training. Consider looking at our public training schedule to see if it
is scheduled: Public Training Classes
Provided there are enough attendees, ACUCM w/AUC : Administering Cisco Unified Communications Manager and
Unity Connection may be taught at one of our local training facilities.
We offer private customized training for groups of 3 or more attendees.
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Course Description |
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Administering Cisco Unified Communications Manager (ACUCM) provides
system administrators and networking professionals with an understanding
of the Cisco Unified Communications Manager System. This course teaches
the concepts of IP telephony based in system administration, including
its function, features, and configuration. This is an entry-level course
that begins with the basic concepts of IP telephony and very quickly
moves the learner forward into an understanding of system concepts:
clustering, creation of phones and users, route plans, digit
manipulation, media resources, and phone features, which are all
important to supporting IP telephony in the enterprise network. The
course is geared to individuals that will be using and managing the
system and performing administration for Level 1 and Level 2 support.
Level 1 support is geared toward supporting phone users and making
moves, adds, and changes to the desktop phone environment. Level 2
support is oriented to supporting changes in the organization, such as
opening new office locations or relocating departments. The course does
not cover issues of initial deployment, new cluster deployment or
international deployments. Also, the course does not cover issues with
the underlying network that involve routers, switches, or Cisco IOS
software configuration.
Course Length: 5 Days
Course Tuition: $3290 (US) |
Prerequisites |
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Basic knowledge of IP and networking or voice networks is suggested, but not required Basic knowledge of the Windows desktop environment Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing. Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks Basic understanding of Cisco Unified Communications Manager |
Course Outline |
Module 1: Introduction to Cisco Unity Connection
Module 2: Configuration of Users and Contacts
Module 3: Implementation of Features
Module 4: Use of Cisco Unity Connection Applications, Tools and Reports
Labs for AUC:
Cisco Unified Communications Solutions Maintenance Lesson 1: Understanding Cisco Unified Communications Manager Reports
Lesson 2: Understanding the Call Detail Record Analysis and Reporting Tool (CAR)
Lesson 3: Monitoring the System with Cisco Unified Real-Time Monitoring Tool (RTMT)
Labs:
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