Enroll in or hire us to teach our SDWOTS: CISCO SD-WAN OPERATIONS, TROUBLESHOOTING, AND BEST PRACTICES class in Elkhart, Indiana by calling us @303.377.6176. Like all HSG classes, SDWOTS: CISCO SD-WAN OPERATIONS, TROUBLESHOOTING, AND BEST PRACTICES may be offered either onsite or via instructor led virtual training. Consider looking at our public training schedule to see if it is scheduled: Public Training Classes
Provided there are enough attendees, SDWOTS: CISCO SD-WAN OPERATIONS, TROUBLESHOOTING, AND BEST PRACTICES may be taught at one of our local training facilities.

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We offer private customized training for groups of 3 or more attendees.

Course Description


This five-day course covers the new deployment, options and features of version 20.x  Cisco Software-Defined WAN (SD-WAN). SD-WAN is an overlay architecture that overcomes the biggest drawbacks of traditional WAN. Students will learn how to design, configure and operate a Cisco SD-WAN utilizing any transport (MPLS, Broadband, LTE, VSAT etc.). Candidates will discuss and build an SD-WAN environment starting from Day 0 provisioning and will also be able to provide troubleshooting, management, policy control and application visibility across the enterprise network. This hands-on Course covers the Cisco SD-WAN product and contains extensive labs to reinforce the knowledge learned

Course Length: 5 Days
Course Tuition: $3990 (US)


The knowledge and skills that a learner should have before attending this course are as follows: Familiarity with WAN Networks

Course Outline

Module 1: Cisco SD-WAN Introduction
High-level Cisco SD-WAN Deployment models
Application level SD-WAN solution
Cisco SDWAN high availability solution
Cisco SD-WAN Scalability
Cisco SD-WAN Solution Benefits
Module 2: Cisco SD-WAN Orchestration
vManage NMS
vSmart Controller
vBond Orchestrator
Controller Resiliency Architecture
Module 3: Site Architecture and Deployment Models
Site Capabilities
cEdge Router
Upgrading a current ISR router to support SD-WAN
Module 4: Plug and Play Connect Portal – Zero Touch Provisioning
Understanding Cisco Plug and Play Connect Portal
cEdge registration, licensing and onboarding
Understanding the legacy ZTP Portal for vEdge
User Input Required for the ZTP Automatic Authentication Process
Authentication between the vBond Orchestrator and a cEdge Router
Authentication between the cEdge Router and the vManage NMS
Authentication between the vSmart Controller and the cEdge Router
Module 5: Cisco SD-WAN Solution
Overlay Management Protocol (OMP)
Cisco SDWAN Circuit Aggregation Capabilities
Secure Connectivity in Cisco SD-WAN
Performance Tracking Mechanisms
Application Discovery
Dynamic Path Selection
Performance Based Routing
Dynamic Cloud Access
Understanding the Cisco SD-WAN Onramp
Understanding Direct Internet Access (DIA) and it’s advantages
Zone Based Firewall
Umbrella integration
SD-WAN security features overview
Module 6: Operations Best Practices
Config: Test Configuration Changes Before Committing
NAT: Secure Routers Acting as NATs
cEdge / vEdge Routers: Connect to the Console Port
cEdge / vEdge Routers: Use the Poweroff Command
cEdge / Viptela Devices: Site ID Naming Conventions
Edge Devices: Using the System IP Address
vManage NMS: Disaster Recovery
Module 7: Application Monitoring
Ecosystem Partner Solutions
Module 8: Troubleshooting Methods
Remote Access
Console Access
LAN Interfaces
WAN Interfaces
Control Connections
Module 9: General Troubleshooting
Check Application-Aware Routing Traffic
Collect Device Data To Send to Customer Support
Monitor Alarms and Events
Monitor TCP Optimization
Ping a Viptela Device
Run a Traceroute
Simulate Flows
Troubleshoot Cellular Interfaces
Troubleshoot Device Bringup
Troubleshoot WiFi Connnections
Use Syslog Messages
Tunnel Health
Module 10: Troubleshooting: Data Plane Issues
BFD Session Information
Cflowd Information
Data Policies
DPI Information
Symptom: Site Cannot Reach Applications in Datacenter
Symptom: vManage Showing vEdge or Interface Down
Symptom: Site-Wide Loss of Connectivity (Blackout)
Symptom: Poor Application Performance (Brownout)
Issue Severity Assessment
Module 11: Troubleshooting:  Routing Issues
BGP Information
Multicast Information
OMP Information
OSPF Information
PIM Information
Symptom: Some or All Routes Missing from vEdge Routing table
Symptom: Data Traffic Using Suboptimal Path
Symptom: Data Traffic Not Using All Transports
Module 12: Application-Aware Routing
Application Performance with CloudExpress Service
Tunnel Latency Statistics
Tunnel Loss Statistics
Module 13: Interface Troubleshooting
Reset an Interface
All Interfaces
ARP Table Entries
Cellular Interface Information
DHCP Server and Interface Information
Interface MTU Information
Management Interfaces
VRRP Information
WAN Interfaces
Module 14: Network Operations
Check Alarms and Events
Check User Accounts and Permissions
Deploy the Viptela Overlay Network
Determine the Status of Network Sites
Control Connections
Data Connections
Network Performance with vAnalytics Platform
OMP Status
Module 15: Security Certificate Troubleshooting
Generate a Certificate
Upload the vEdge Serial Number File
Module 16: Viptela Devices Maintenance
Decommission an vEdge Cloud Router
Determine the Status of a Network Device
Locate an Edge Device
Migrate a Controller’s Virtual Machine Using vMotion
Reboot a Device
Remove an Edge Router’s Serial Number from the vManage NMS
Replace an Edge Router
Restore the vManage NMS
Set Up User Accounts to Access Viptela Devices
Validate or Invalidate a vEdge Router
Software Versions Installed on a Device
Status of a vBond Orchestrator
Status of a cEdge / vEdge Router
Status of a vSmart Controller
Module 17: Viptela Device Operation and Troubleshooting
Determine Changes to a Configuration Template
Determine Why a Device Rejects a Template
Alarm Severity Levels
Hardware Alarms
Checking Alarms and Notifications
Additional Information
Restore a cEdge / vEdge Router
Remove cEdge / vEdge Router Components
Module 18: Working With Viptela Support
Case Priority Levels and Response Times
Information for Opening Cases
Viptela Customer Support Portal
Other Ways to Contact Support
Lab Outline
Introduction to the Cisco SD-WAN
Add a vSmart Controller to the vManage Inventory
Add a vEdge Router to the vManage Inventory
Add a cEdge Router to the vManage Inventory
Add vEdge to vManage Inventory
Control-Plane Connectivity
Overlay Network
Zero-Touch Provisioning
vManage Templates
vManage Basic Policies
Application Aware Policies
Advanced Policies
Internet Exit lab (DIA)
Zone Based Firewall lab
URL Filter
Analytics from vManage
MultiTenant Mode and Tenants
Troubleshooting Methods
Troubleshooting Data Plane Issues
Troubleshooting Routing Issues
Best Practices

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