Agile/Scrum Training in Johnson City, Tennessee

Design thinking is a crucial pillar in today’s problem-solving imperatives. In fact, it is being pursued as a unit course in various institutions across the globe, thus underlying its importance in aiding objective human thinking. It’s not a specific property for designers. Far from it, it has emerged as an innovative solution-seeking tool for all great inventors and innovators.

By description, it is a design methodology used for tackling complex problems that are virtually unknown or ill-defined, through a careful evaluation of the human needs involved, understandably restructuring the problem, by brainstorming to create many solutions, and by adopting a direct approach in testing and prototyping. It helps us come up with creative ways to solve nagging problems that stem from us and especially in the workplace setting.

The ‘overwhelmed/overburdened employee’ is a common term in HR offices across many organizations in the world. Employees are faced with a huge challenge in regards to coping with fast-paced technological and office changes in the working environment. This had led to a massive stagnation in productivity, prompting HR heads to look for new ways to reduce their employees’ stress and workload.

While evaluating many options, this model of thinking has posed as a helpful tool for HR managers when dealing with their vexed employees. IT training, in particular, has helped shape the productive realms of many companies out there.

Let’s explore how this thinking domain can be used to plan employee skill training:

Empathize

If you want to show concern for your employees, first empathize with their situation. Seek to understand the needs of the employees deeply, what they lack, what they need, and the challenges that they are likely facing. This will act as the basis of plotting the problem and working on the next phase of solving it.

You can collect data in this phase through empathy maps and journey maps. In the latter, you endeavor to steadily track the day-to-day activities and tasks of employees. This is achieved through observations or structured interviews. In turn, it aids in elevating the thinking process.

Through empathy maps, you ponder on collected findings and synthesize them keenly. Here, you seek to establish how an employee is thinking, their feelings, and insights into the probable root cause of the problem.

Define the Problem

After a comprehensive analysis of the collected data; the problem definition phase should follow. The idea here is to locate the underlying root of the problem concisely. HR should seek to utilize an analysis framework to help address problems affecting the holistic being of all employees. Therefore, each issue would require a list of underlying causes: lack of motivation, lack of knowledge/understanding, or just lack of skill.

Once the root cause(s) are clearly defined, a clear problem statement should be drawn up alongside performance goals that are firmly based on actual drivers.

Think Solely About Employee-Based Solutions (iterative learning)

Conventionally, customers are at the heart of every organization’s dealings. They inspire and drive the company’s objectives because they are crucial in profit making. However, employees have greatly suffered while working ‘behind the scenes.’ Such situations have led to employees feeling discontent and work under immense pressure, which inevitably leads to underperformance. To avoid this, the experimental learning concept can be utilized by HR offices to engage employees more by creating solutions that directly suit the situations they encounter daily.

Here, trainers are removed as the center of focus. An iterative ‘reflection’ cycle is established to tap continuous employee feedback in a bid to sharpen their skills. This method helps employees adapt to new technology through a well established IT consulting network. In the long run, employees don’t forget how they handled a particular problem, and this effectively raises a firm’s productivity.

Support Employee Tasks with Simple Technology (Ideate)

The simplest way to support employee-working experience is by not sidelining them unprepared with changing technology processes. As an HR Manager, fully engage your employees when transitioning to new tech by making use of effective training or consulting services. Specific training needs can be assessed and addressed within the organization or with a third party industry expert.

According to Deloitte’s 2016 Global Human Capital Trends Report, design thinking was isolated as crucial in crafting the employee experience. 79% of those interviewed identified it as imperative. However, almost a similar percentage agreed that a lot of compliance programs and training are still based on outdated modes of meetings and processes.

The report also recommended the need to put necessary consideration on employees through proper IT training for far colossal efficiency. One way to make this work is by drawing a connected roadmap of skills and information needed at certain work intervals. Shedding off overwhelming and irrelevant amounts of data for new employees is vital in retaining their concentration and output. What’s more, a customizable app can help employees undertake appropriate tasks at the specified time, thus resulting in higher revenue for the long term.

Implementing an Intuitive Tech Learning Approach (Ideate)

The basis of this argument is that not every employee is the same. All of them are differently gifted and shouldn’t be forced to use one inflexible technology or system that doesn’t cater to their individual needs in a buzzing work environment. This mode of critical thinking brings to life personas such that fictive employees representing a defined group of external employees are drawn up. In this set-up, the personas should be able to learn and work efficiently within their own small environment while quickly utilizing their own skill set and the required information to make things work.

An HR manager can replicate this working scenario through the use of role-plays. This can be achieved by conducting short-term soft skills training sessions to sharpen their ability to handle similar situations. In the case of new technology, video-replays on how to use it in a one-on-one customer scenario can help relieve the pressure and spur the employee to be more productive.

Prototype and Testing

Here, the HR Manager should run a couple of tests to ensure whether the desired model of skill training is working. One way to get started is by crafting a simple prototype of the technology required, probably as a single module to establish its viability.

The new technology should be vigorously tested during prototyping to pinpoint any leaks, disjoints, or performance issues. Structured walkthroughs can be implemented to help employees navigate the solution through proper IT training sessions.

What’s more, HR should conduct sessions to get the employees’ views, emotions, or feelings regarding the new solution. In case of any cause for concern, the prototype should be improved until it meets the intermediate needs of its users.

Iterations are also a common occurrence in this phase. Refinements and alterations are curved out to make sure that the final thing suits every employee in some understandable capacity.

Wrapping Up

Design thinking is crucial in any organizational setting in making sure that employees sync properly with the technology in place. This will go a long way in improving their productivity.

Python Programming for Cisco Networking Engineers

[Jun, 25, 2018] |
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Wondering why Cisco is teaching network engineers Python in addition to their core expertise?

Yes, arguably there are many other tools available to use to automate the network without writing any code. It is also true that when code is absolutely necessary, in most companies software developers will write the code for the network engineers. However, networks are getting progressively more sophisticated and the ability for network engineers to keep up with the rate of change, scale of networks, and processing of requirements is becoming more of a challenge with traditional methodologies.

Does that mean that all network engineers have to become programmers in the future? Not completely, but having certain tools in your tool belt may be the deciding factor in new or greater career opportunities. The fact is that current changes in the industry will require Cisco engineers to become proficient in programming, and the most common programming language for this new environment is the Python programming language. Already there are more opportunities for those who can understand programming and can also apply it to traditional networking practices.

Cisco’s current job boards include a search for a Sr. Network Test Engineer and for several Network Consulting Engineers, each with "competitive knowledge" desired Python and Perl skills. Without a doubt, the most efficient network engineers in the future will be the ones who will be able to script their automated network-related tasks, create their own services directly in the network, and continuously modify their scripts.

Whether you are forced to attend or are genuinely interested in workshops or courses that cover the importance of learning topics related to programmable networks such as Python, the learning curve at the very least will provide you with an understanding of Python scripts and the ability to be able to use them instead of the CLI commands and the copy and paste options commonly used. Those that plan to cling to their CLI will soon find themselves obsolete.

As with anything new, learning a programming language and using new APIs for automation will require engineers to learn and master the skills before deploying widely across their network. The burning question is where to start and which steps to take next?

In How Do I Get Started Learning Network Programmability? Hank Preston – on the Cisco blog page suggest a three phase approach to diving into network programmability.

“Phase 1: Programming Basics

In this first phase you need to build a basic foundation in the programmability skills, topics, and technologies that will be instrumental in being successful in this journey. This includes learning basic programming skills like variables, operations, conditionals, loops, etc. And there really is no better language for network engineers to leverage today than Python. Along with Python, you should explore APIs (particularly REST APIs), data formats like JSON, XML, and YAML. And if you don’t have one already, sign up for a GitHub account and learn how to clone, pull, and push to repos.

Phase 2: Platform Topics

Once you have the programming fundamentals squared away (or at least working on squaring them away) the time comes to explore the new platforms of Linux, Docker, and “the Cloud.” As applications are moving from x86 virtualization to micro services, and now serverless, the networks you build will be extending into these new areas and outside of traditional physical network boxes. And before you can intelligently design or engineer the networks for those environments, you need to understand how they basically work. The goal isn’t to become a big bushy beard wearing Unix admin, but rather to become comfortable working in these areas.

Phase 3: Networking for Today and Tomorrow

Now you are ready to explore the details of networking in these new environments. In phase three you will dive deep into Linux, container/Docker, cloud, and micro service networking. You have built the foundation of knowledge needed to take a hard look at how networking works inside these new environments. Explore all the new technologies, software, and strategies for implementing and segmenting critical applications in the “cloud native” age and add value to the application projects.”

Community resources:

GitHub’s, PYPL Popularity of Programming Language lists Python as having grown 13.2% in demand in the last 5 years.

Python in the June 2018 TIOBE Index ranks as the fourth most popular language behind Java, C and C++.

Despite the learning curve, having Python in your tool belt is without a question a must have tool.

Personal and Business Benefits of RSS Feeds

[Mar, 12, 2013] |
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The RSS feed, which commonly stands for Really Simple Syndication, is an internet protocol that helps spread the availability of frequently published or updated Internet content.

RSS Benefits for an Internet Content Provider or Blogger
The use of an RSS feed saves immeasurable time for a content provider. When an interested person subscribes to an RSS feed, the owner of that feed now has a way to reach large numbers of people without having to resort to spamming techniques. The RSS feed also allows a content provider to send the requested topical information without specifically asking, every time, to those people who have subscribed. The content provider uses a program, written in XML code to make the information they post available to each person that has requested a subscription to that particular RSS feed.

RSS Benefits for the Average Internet User
The Internet grows larger by the minute. It is easy for a person to have information overload. The use of an RSS feed gives an individual more control over what information they see while on the Internet. It is also very useful for anyone that wants to stay up to date. Subscribing to the RSS feed for a topic of interest automatically provides the subscriber continued availability of the latest information on that topic. The Internet user relies on a small program called an RSS Feeder to gather the information on the RSS feeds to which they have subscribed.

Most browsers these days have built in RSS readers making that gathering the desired information easier than ever to accomplish. Joining an RSS feed is a very simple thing to accomplish.

RSS Benefits for Small Businesses

More and more Small Business owners are adapting targeted online marketing campaigns such as RSS Feeds in order to provide relevant content to new and existing customers. Maintaining web content such as: company news; contests; promotional events; related articles; notifications; product launches; directories; and newsletters are examples of ways of staying in touch with customers in any niche market. As search engines retrieve information from RSS Feeds and content is syndicated to other websites, chances of increased traffic are inevitable. For active websites, RSS feeds are invaluable tools for small business owners.

USA.gov Updates: News and Features

Search for RSS feeds (search topics)

Welcome to Google Reader (find and keep track of interesting stuff on the web.)

NPR public radio station (popular, news, program and topics RSS feeds)

RSS in Plain English (video)

10 Helpful Uses of RSS Feeds for Marketing

Incorporate Google RSS feeds onto your site

Adding RSS Content on Yahoo

What are the limitations of outsourcing in IT?

[Feb, 12, 2014] |
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Outsourcing IT needs in the corporate world has become extremely popular because it is cost-efficient and it gives IT resources to companies that may not otherwise be able to afford them. Another positive side effect of IT outsourcing is that it has brought many technology jobs back to the United States.

As convenient and patriotic as IT outsourcing has become, it also have several limitations that have caused many companies to re-think the idea of funding their own internal IT group. It is important for a company to be completely familiar with these limitations before developing any kind of company policy in regards to IT.

The Customer Could Outgrow The Outsource Company

When an IT outsourcing company first takes on a new client, the relationship is beneficial to both sides. But things can start to get inconvenient for the client when the client's business starts to outgrow the capabilities of the IT outsource group.

An IT outsourcing company can become entrenched in the daily routine of its clients, which is great at first. But when the IT company can no longer keep pace with the growth of its clients, then the clients are stuck trying to find a new solution and keep track of its own IT assets at the same time.

The IT Outsourcing Company Lacks The Necessary Technical Expertise

IT outsourcing clients like to believe that their support company knows everything there is to know about computers and the Internet. But every IT support company has its areas of expertise and they have the technical areas where they are not quite as strong. If the client starts to experience needs from the areas where the IT outsourcing company is not so strong, then that can become a significant business issue.

This problem can be amplified if the client is a small business experiencing growth. An IT outsourcing company is not as likely to bring on new personnel for a smaller client, which leaves the client without a solution.

The Client Losses A Measure Of Control Over Its Data

No matter how large or successful an IT outsourcing company may be, there will always be the limitation of client security and the protection of critical customer data. All it takes is one rogue employee of the IT outsourcing company to compromise all of the client's critical data.

Some IT outsourcing companies have safeguards put in place to try and prevent client data compromise, but those safeguards are limited by how much access the IT company has to the client network. In most cases, that access has to be comprehensive for the IT outsourcing company to be able to do its job.

Outsourcing IT responsibilities can take a lot of stress off of a client and allow that client to operate his business by focusing on his core competencies. But there are limitations to IT outsourcing that could make it necessary for a client to do his own IT support and pay the extra costs.

Tech Life in Tennessee

Tennessee has played an important role in the development of many forms of American popular music. Bristol is known as the birthplace of country music while Memphis is considered by many to be the birthplace of the blues. Tennessee is a right to work state, as are most of its Southern neighbors. Major corporations with headquarters in Tennessee include FedEx Corporation, AutoZone Incorporated and International Paper

Discussion is an exchange of knowledge, arguments an exchange of ignorance. ~ Robert Quillen

other Learning Options

Software developers near Johnson City have ample opportunities to meet like minded techie individuals, collaborate and expend their career choices by participating in Meet-Up Groups. The following is a list of Technology Groups in the area.

LOPSA-ETENN - A community of system/network administrators · Williamson County IT Professionals · Memphis Technology User Groups ·

Fortune 500 and 1000 companies in Tennessee that offer opportunities for Agile/Scrum developers

Company Name	City	Industry	Secondary Industry
First Horizon National Corporation	Memphis	Financial Services	Lending and Mortgage
Vanguard Health Systems, Inc.	Nashville	Healthcare, Pharmaceuticals and Biotech	Hospitals
The ServiceMaster Company	Memphis	Consumer Services	Consumer Services Other
Eastman Chemical Company	Kingsport	Manufacturing	Chemicals and Petrochemicals
Brookdale Senior Living, Inc.	Brentwood	Healthcare, Pharmaceuticals and Biotech	Residential and Long-Term Care Facilities
Scripps Networks Interactive	Knoxville	Media and Entertainment	Radio and Television Broadcasting
Dollar General Corporation	Goodlettsville	Retail	Retail Other
IASIS Healthcare Corporation	Franklin	Healthcare, Pharmaceuticals and Biotech	Hospitals
Thomas and Betts Corporation	Memphis	Energy and Utilities	Gas and Electric Utilities
Tractor Supply Company, Inc.	Brentwood	Retail	Clothing and Shoes Stores
TeamHealth, Inc.	Knoxville	Healthcare, Pharmaceuticals and Biotech	Doctors and Health Care Practitioners
UNIVERSITY HEALTH SYSTEM, INC.	Knoxville	Healthcare, Pharmaceuticals and Biotech	Hospitals
Corrections Corporation of America	Nashville	Business Services	Security Services
AutoZone, Inc.	Memphis	Retail	Automobile Parts Stores
Mueller Industries, Inc.	Memphis	Manufacturing	Metals Manufacturing
UNUM Group	Chattanooga	Financial Services	Insurance and Risk Management
Fred's, Inc.	Memphis	Retail	Grocery and Specialty Food Stores
International Paper Company	Memphis	Manufacturing	Paper and Paper Products
Regal Entertainment Group	Knoxville	Media and Entertainment	Motion Picture and Recording Producers
Genesco Inc.	Nashville	Wholesale and Distribution	Apparel Wholesalers
Cracker Barrel Old Country Store, Inc.	Lebanon	Retail	Restaurants and Bars
Lifepoint Hospitals Inc.	Brentwood	Healthcare, Pharmaceuticals and Biotech	Hospitals
FedEx Corporation	Memphis	Transportation and Storage	Postal, Express Delivery, and Couriers
Community Health Systems	Franklin	Healthcare, Pharmaceuticals and Biotech	Hospitals
HCA Holdings, Inc.	Nashville	Healthcare, Pharmaceuticals and Biotech	Hospitals
HealthSpring Inc.	Franklin	Healthcare, Pharmaceuticals and Biotech	Healthcare, Pharmaceuticals, and Biotech Other

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the hartmann software group advantage

why take Agile/Scrum Training with the hartmann software group?

A successful career as a software developer or other IT professional requires a solid understanding of software development processes, design patterns, enterprise application architectures, web services, security, networking and much more. The progression from novice to expert can be a daunting endeavor; this is especially true when traversing the learning curve without expert guidance. A common experience is that too much time and money is wasted on a career plan or application due to misinformation.

The Hartmann Software Group understands these issues and addresses them and others during any training engagement. Although no IT educational institution can guarantee career or application development success, HSG can get you closer to your goals at a far faster rate than self paced learning and, arguably, than the competition. Here are the reasons why we are so successful at teaching:

Learn from the experts.
1. We have provided software development and other IT related training to many major corporations in Tennessee since 2002.
2. Our educators have years of consulting and training experience; moreover, we require each trainer to have cross-discipline expertise i.e. be Java and .NET experts so that you get a broad understanding of how industry wide experts work and think.
Discover tips and tricks about Agile/Scrum programming
Get your questions answered by easy to follow, organized Agile/Scrum experts
Get up to speed with vital Agile/Scrum programming tools
Save on travel expenses by learning right from your desk or home office. Enroll in an online instructor led class. Nearly all of our classes are offered in this way.
Prepare to hit the ground running for a new job or a new position
See the big picture and have the instructor fill in the gaps
We teach with sophisticated learning tools and provide excellent supporting course material
Books and course material are provided in advance
Get a book of your choice from the HSG Store as a gift from us when you register for a class
Gain a lot of practical skills in a short amount of time
We teach what we know…software
We care…

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·Nashville, Tennessee · Knoxville, TN · Memphis · Franklin, TN ·Chattanooga, Tennessee · Clarksville, TN ·Murfreesboro, Tennessee · Jackson, TN · Johnson City

Agile/Scrum Training Classes in Johnson City, Tennessee

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Tech Life in Tennessee

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Interesting Reads Take a class with us and receive a book of your choosing for 50% off MSRP.