Information Technology (IT) tools are here to support your business in the global market. Effective communication is key for IT and business experts to collaborate effectively in search of solutions. Consulting, reaching out for help to a third-party, can bridge the gap between your business marketing experts and IT operations experts, especially with the emergence of big data analytics and its implication on the global market. Having the right consultants equipped with business knowledge and data technology expertise can make a difference.

Your marketing organization is probably familiar with digital tools and conducting global research. Its results can uncover the journey customers take to purchase your products or use your services. It can highlight the pain points and frictions that prevent their experiences with you to be delightful and amazing. Armed with this knowledge and beautiful compelling presentations, marketing executives expect that IT operations leaders will translate these insights into actions.

But people in IT operations are too involved in meeting key performance indicators that have nothing to do with the end customers. Meeting requirements of faster and cheaper don't translate very well into customer satisfaction. A classic breakdown in communication is described in a Harvard Business Review article, “A Technique to Bridge the Gap Between Marketing and IT.” The author goes on to describe how a new CIO at a bank found IT to be focused on the internal organization as their customers, rather than the real end customer. Moreover, no one was looking at the incident reports which clearly showed that incidents were increasing. And nobody looked at what these incidents were doing to the bank’s customers. The startling and scary numbers of incidents were caught and addressed and brought down from 1,000 to 600 or (40%) and later to 450 per week.

Surprisingly, these type of seemingly isolated scenarios are still being discovered within organizations presently, sometimes internally, and through third party insights such as consultants.  By engaging consultants to provide a perspective based on what they’ve experienced before, they can often bring new and innovative ideas or possible challenges to the table that an internal processes probably wouldn’t have been able to see on their own.  Often, third party input can help to provide the translation needed to go from marketing research results into actions that IT operations can understand and make sense in their high-performance culture. When companies understand and use this knowledge to reassess how to improve their customer experiences, they work backward from what customers want to achieve significantly higher improvements. 

IT and business management are more and more being asked to move away from their traditional roles, such as IT being the "technology infrastructure gatekeeper", and instead become enablers across the enterprise of effective collaboration, big data consumers, and key players in driving desired business outcomes. Marketing leaders look to technology as a way to facilitate the customer's journey and his positive experience of it, bring more clients, and meet increasingly higher loyalty goals. They rely on IT projects to enable big data-based behavioral targeting anywhere in the global market. This means projects to analyze search engine results, improve website personalization and optimization, and building of mobile applications for a more personal experience. All these are projects that consultants with their communication, consulting and technical expertise are well prepared to help in order to bridge the expectation gap between IT and other business organizations.

In order to meet these 21st-century business challenges, Information Technology organizations have been transitioning from waterfall stage-gate project management approaches to agile development. The stage-gate method applies a step-by-step approach where waiting, reviewing and approving are required before moving to the next step in the project. Agile management emphasizes collaboration, no decision hierarchies, and few people roles for making quick, customer-focused small changes over time to deliver solutions that delight and amaze customers. Agile development has allowed many businesses to respond quickly to changing customer desires and expectations. But moving to continuous delivery is a struggle requiring focused, dedicated teams that are not well suited to the traditional matrix organization where people are resources whose time must be "chopped" into many pieces and shared among many projects. Agile teams meet frequently as often as daily but never waiting more than a week to do so.

Marketing people are externally focused. IT people are internally focused. The first works with customer emotions. The second works to increase efficiency. Big data analytic tools are used by the first and supported by the second. Consultants can be the glue that helps both come together in effective collaborations that deliver positive business outcomes in both global and local markets.

Is it possible for anyone to give Microsoft a fair trial? The first half of 2012 is in the history books. Yet the firm still cannot seem to shake the public opinion as The Evil Empire that produces crap code.

I am in a unique position. I joined the orbit of Microsoft in 1973 after the Army decided it didn't need photographers flying around in helicopters in Vietnam anymore. I was sent to Fort Lewis and assigned to 9th Finance because I had a smattering of knowledge about computers. And the Army was going to a computerized payroll system.

Bill and Paul used the University of Washington's VAX PDP computer to create BASIC for the Altair computer. Certainly laughable by today's standards, it is the very roots of the home computer.

Microsoft became successful because it delivered what people wanted.

Memory management is always a priority in pretty much any programming language you would want to use. In the lower level languages such as C, there are a number of functions which help you manage the memory your application uses, but they are not the easiest to use. Some of the more modern programming languages such as Python, Ruby, Perl, and of course the subject of this article, Javascript all have a built in feature called garbage collection.

Garbage collection essentially means that the languages compiler will automatically free the memory being occupied by unused variables and objects, but there is no telling when this could occur. It is purely down to the compiler to decide when the garbage collection process should be initiated.

The interpreted programming language Python has surged in popularity in recent years. Long beloved by system administrators and others who had good use for the way it made routine tasks easy to automate, it has gained traction in other sectors as well. In particular, it has become one of the most-used tools in the discipline of numerical computing and analysis. Being put to use for such heavy lifting has endowed the language with a great selection of powerful libraries and other tools that make it even more flexible. One upshot of this development has been that sophisticated business analysts have also come to see the language as a valuable tool for those own data analysis needs.

Greatly appreciated for its simplicity and elegance of syntax, Python makes an excellent first programming language for previously non-technical people. Many business analysts, in fact, have had success growing their skill sets in this way thanks to the language's tractability. Long beloved by specialized data scientists, the iPython interactive computing environment has also attracted great attention within the business analyst’s community. Its instant feedback and visualization options have made it easy for many analysts to become skilled Python programmers while doing valuable work along the way.

Using iPython and appropriate notebooks for it, for example, business analysts can easily make interactive use of such tools as cohort analysis and pivot tables. iPython makes it easy to benefit from real-time, interactive researches which produce immediately visible results, including charts and graphs suitable for use in other contexts. Through becoming familiar with this powerful interactive application, business analysts are also exposing themselves in a natural and productive way to the Python programming language itself.

Gaining proficiency with this language opens up further possibilities. While interactive analytic techniques are of great use to many business analysts, being able to create fully functioning, independent programs is of similar value. Becoming comfortable with Python allows analysts to tackle and plumb even larger data sets than would be possible through an interactive approach, as results can be allowed to accumulate over hours and days of processing time.

This ability can sometime allow business analysts to address the so-called "Big Data" questions that can otherwise seem the sole province of specialized data scientists. More important than this higher level of independence, perhaps, is the fact that this increased facility with data analysis and handling allows analysts to communicate more effectively with such stakeholders. Through learning a programming language which allows them to begin making independent inroads into such areas, business analysts gain a better perspective on these specialized domains, and this allows them to function as even more effective intermediaries.

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